Unit Leader
Emerging Technologies
Total des années d'expérience :17 years, 10 Mois
Business Telecom, ICT
Lead the ICT SMB Abu Dhabi sub division that constitutes of Business Development Manager, Account Manager, Team leaders & Business telecom consultants.
Ensuring adherence to meet established schedules and assured effective execution of work processes.
Analyzing Business Unit financial results and determines variance from standards.
Administration of the expenditure of budgetary funds to carry on business unit operations
Conducting cost reduction programs throughout the business unit.
Managing resources and staffing levels within the business unit to meet compliance, and team and project requirements to achieve objectives.
Reviewed major complaints from customers and resolved them.
Coach, train & empower all unit members according to their relative and progressive roles
Work with the team to achieve the Annual Target of AED 6 Million on commission.
ICT
Developing new marketing strategies to capture market channels with new clients.
Business Development Planning and implementation
Communicating new product developments to prospective clients
Providing management with feedback
Client Retention
Team Management
Worked for Client ‘Etisalat” - The leading Telecom service provider in UAE.
Handing the sales team for Etisalat products like fixed lines, Internet, postpaid sims, ISDN PRI and Lease line connection for Business purposes.
Preparing daily workloads for staff & coordinating the daily allocation of work.
Motivating the team to achieve high standards and KPI targets.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Coordinating with other functional department in order to smooth functioning of the unit and provision of quality service to the customers.
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Build and maintain good relationship with existing and new customers.
Worked for various clients like Pepsi Co., Circuit City and Air Canada.
Providing high level of customer service.
Coordinating with Banks and confirming salary credits, handling payroll, preparing cheques, reports, calculating taxes and deduction of the employees.
Providing training to new agents and developing a single platform for all information about the process.
Handle daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping documents.
Worked under strict deadlines and responded to service request and emergency call outs.
Demonstrated use and care of merchandise in departments like Men’s wear, Travel accessories and cosmetics.
Ensure that each customer’s needs are met, with the goal of increasing sales,
Enhances the customers shopping experience within store.
Performs effectively in difficult or challenging circumstances and achieves the assigned tasks within the allocated time. Handle customer care concern.
Achieving sales targets.
Post Graduation Diploma in Business Administration - Majors in Finance
BCOM with Banking & Insurance
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