Product Manager - Collaboration
Data Consult
Total des années d'expérience :18 years, 0 Mois
Managing the collaboration portfolio.
Providing the technical expertise.
Developing solutions.
Acting as a focal reference.
Analyzing the market and competition.
Generating new leads.
Functional manager of the team.
First direct report and escalation point.
Quality and Control Management.
Support on all escalated technical problems.
Actively involved in all field activities.
Execution of technical projects.
Coordination with solutions architect.
Documentation prior to the project implementation and subsequent to its closure.
Supported all cases forwarded by NOC team.
Reported regularly on calls traffic, metrics and performance for optimal routing decisions.
Guaranteed effective and rapid response to support cases.