ROGER DELOS SANTOS

The main responsibility is to ensure that the correct documentation is received from patients and insurance companies.
Confirm insurance coverage with insurance companies by diagnostic and procedural codes.
Schedule appointments and procedures and verify insurance information.
Respond to patient inquiries by phone and email.
Perform data entry and filing to record patient and insurance data.

Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Designate to work in automotive shops, dealerships and parts stores. Monitor the inventory of parts departments, maintain knowledge of automotive systems and inform customers of basic technical information on their cars. Pick out automotive parts for consumers. Speak with consumers to diagnose basic automotive problems. Perform sales duties in attempting to sell more items. Operate Automotive Parts Catalogue and help customers select merchandise based on their needs. Recommended and helped customers select merchandise based on their needs. Serve as liaison between customers, store personnel and various store departments. Track down sources of special products and services to meet customers' special needs. Confirm that appropriate changes were made to resolve customers' problems. Trained new employees on company customer service policies and service level standards.

Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Makes sure everything in a retail establishment runs smoothly. Oversee other employees and keep track of merchandise. Also make sure the store has enough merchandise, that all items are displayed properly and that customers receive assistance.

Supervise and participate in receiving, ordering, stocking and issuing supplies and materials; check shipments for condition, shortage and discrepancies and prepare reports; contact parts houses and obtain materials and equipment as assigned; issue tools, parts, materials and supplies; determine equipment parts and supplies to keep in stock; ensure proper inventory levels; operates computer terminal and perform data entry; check stock items for reorder; maintain stock records; conduct scheduled inventory and prepare monthly activity reports; discuss materials and equipment parts need and supplies with vendors as assigned; operates a forklift and other storeroom equipment; supervise the efficient utilization of available storage space; follow-up on overdue shipments; respond to questions regarding stock items; perform related duties as assigned.

Participates in the formulation of current and long-range plans for the Division of Supply and Property Management; consults property control, area offices, and department and division heads; maintains and improves a computerized inventory control system for furniture Manager. Compiled and conveyed all operational and financial data to the regional manager. Conduct physical inventories on various locations.

Compile employee time and production records, using manual and computerized system: Reviews timesheets, work charts, and timecards for completeness. Computes total time worked by employees, posts time worked to master timesheet, and routes timesheet to payroll department. Calculate time worked and units produced by piece-work or bonus work employees, and be designated time checker or work checker. May locate workers on jobs at various times to verify attendance listed on daily spot sheet. May interview employees to discuss hours worked and pay adjustments to be made and controls or manage all employee working hours.