Sr. Strategic Content Writer and Digital Marketing Manager
iverve inc
Total years of experience :17 years, 2 Months
Digital marketing, Content writing
Content writing, quality analysis of website, software testing, training
Writing and editing brochures, website copy, newsletters, blogs, press releases and other marketing material. Producing and sending e-mailers and online content through web based application. Take part in creative writing and design of various other client products and for QX group of companies for India, USA and the UK. Creating help files, flow-charts and other technical documents and controlling them. Writing, creating and distributing all media related contents of paper media, print media, electronic media, and with a special focus on social media activity to bring in more business through facebook, twitter, LinkedIn portals.
Executive
Organization: - Vodafone (VISPL) ltd. (India, Ahmadabad)
Period: - January 2011 till Date
Job profile:-
• Deliver world class customer service and build customer satisfaction with loyalty
• Promoted as an Executive after continuously exceeding performance expectation with mentoring OJT (On Job Training) teams.
• Provide First Call Resolution (FCR) to customers issues
• Assist customers with their query related to their mobile account
• Build on customer expectations by up selling and providing information about new products as well as existing options, hence, retaining customers
• Mentoring team members, supporting them for resolution and managing their escalations
• Maintain weekly statistics of the team to improve performance and achieve targets set by the management
• Consistently exceeding Resolution, Quality targets for every department that I worked in • Appreciated by Clients, Team Leaders and Managers for creating positive environment within team and being one of the strongest as compared to other Team Members
• Managing the team and at times floor when Team Leaders are in meeting
• Promoted to support floor at Pune site for Vodafone's Billing Department
• Mentoring OJT (on job training) advisors
• Promoted in various departments due to excellent customer relations
• Inventory and Finance Maintainer
• Performing after Sales duties such as Maintaining Documents and customer Satisfaction
• Maintaining Database and Admin work for the Showroom
• Working as Team Member for front line Customer Services
• Working as a Cashier and Opening\ Closing the Stores
• Promoted as Team Supervisor
• Handling and Recruiting new Team members
• Checking Quality and Maintaining absolute Safety levels in Store
• Maintaining Inventory and Finance
• Market Research for the clients as per their requirements
• Selling Latest Merchant equipments and Credit Cards
• Convincing and finalizing deals for the bank and customers
• Client and Customer Support
• Market Research for the clients as per their needs
• Selling Mortgages and Personal Loans to UK and Irish customers
• Meeting the Sales Targets and Generating Revenue
• Providing quality customer service to our US Legal Department clients.
• Ensure that the targets are met, through analyzing the performance of each Member of the team.
• Searching for Latest Vacancies and updating them on the client’s database
• Updating clients and candidates for latest updates over
M.B.A. (Hariott-Watt Uni. Scotland) (Continued..) B.c.a. (computers) 60% H.s.c. (sci.) 55% S.s.c. 80%