Sr. Relationship Officer
styracorp management services
Total years of experience :22 years, 3 Months
Developing relationships with key decision-makers in target organisations for business development.
Utilising client feedback & personal network to develop marketing intelligence for generating leads.
Analysing business potential, monitoring competitor activities and planning counter measures.
Identifying and pursuing business opportunities through market surveys.
Mapping as per targeted plans as well as through lead generation.
Managing Induction programs for the new recruits.
Developing training modules on performance management, team work, work sites and business etiquettes.
Delivering training on:-
o Career Orientation, Corporate induction, Government License Training, National Certification Training and Trainer Development Programs like Train The Trainer
o Behavioural Training on People Management, Managerial Effectiveness and Time Management.
o Soft Skills & Business Etiquettes Training on Communication Skills, Presentation Skills, Inter Personal Skills & Facilitation Skills.
o Driving E- Learning Coverage on Process Orientation.
Developing training modules on performance management, team work, work sites and business etiquettes.
Designing E-Learning Module.
Managing a team of Employee & Consultant Trainers, Driving Business through Rookie Managers & Advisors.
Conducting training audits & driving compliance.
Delivering training on:-
o Career Orientation, Corporate induction, Government License Training, National Certification Training and Trainer Development Programs like Train The Trainer
o Behavioural Training on People Management, Managerial Effectiveness and Time Management.
o Soft Skills & Business Etiquettes Training on Communication Skills, Presentation Skills, Inter Personal Skills & Facilitation Skills.
o Driving E- Learning Coverage on Process Orientation.
Accountabilities
Looked after outbound sales; sourced mortgages for U.S. clients.
Conducted training need analysis for various departments and training coordination & delivery of products & processes.
Handled in-bound calls for the enterprise division of Du Mobiles.
Managed web based queries & e-mail correspondence with corporate clients.
Managed in-bound calls for 3G mobile priority customers.
Handled e-mail correspondence with business account managers in Australia.
Conducted on-job training for new employees.
Responsible for customer satisfaction survey analysis for content development and system & process enhancements.
Ensured process adherence.
Conducted technical trouble shooting for Dell Computers U.S.A.
Carried out training coordination for systems & process training, product launch and driving training Coverages.
Developed & delivered training modules as per client preliminary measurable of business set by DELL Computers U.S.A.
Provided training on communication, inter personal & troubleshooting skills and effective call handling.
Bachelor of Business Administration