روهان Tumsil

+ Develop and execute targeted real estate strategies and campaigns. that align with corporate goals + Lead, mentor, and manage a high-performing property team,
fostering a collaborative work environment.
+ Monitor brand consistency and CRM efficiency across high-value customer service channels. + Manage client data logging and CRM budgets to ensure efficient
resource allocation and ROI. + Oversee market research to identify emerging trends, property needs,
and client strategies. + Build and maintain good relationships with clients and RERA
authorities to keep things running smoothly.
+ Check and maintain correct paperwork
channels and materials. all customer scr ning

+ Managed high-value client interactions, providing expert guidance and ensuring
absolute client satisfaction
. Generated 8 million dirham leads through proactive networking and effective
communication strategies.
«Led team operations and utilized CRM tools like Follow Up Boss and Excel for precise
tracking and service management

. Facilitated seamless communication between the company and international clients,
managing queries and follow-ups.
. Utilized specialized real estate software (Square Beats) to maintain accurate data
logging and reporting
+ Focused on building immediate rapport with potential customers to drive brand loyalty
and business growth.

« Customer Relations & Documentation: Managed end-to-end customer screening and
documentation processes, ensuring 100% compliance with government and RERA
standards.
. Digital Engagement & Content: Created and managed professional social media video
content to enhance brand visibility and provide customers with up-to-date market
insights
. Conflict Resolution & Persuasion: Utilized strong negotiation skills to resolve complex
client issues, ensuring a positive customer experience and successful outcomes

+ Help customers with their queries, handle car bookings, and keep
them updated about wating periods to build long-term trust.
+ Guide buyers on price changes and market trends to help them make
© confident decisions and reduce order drop-offs.