Rohit Kumar

• Deliver enterprise-level technical support for Adobe solutions, driving timely issue resolution and enhancing customer satisfaction.
• Leverage SQL, Excel, and Power BI to analyze extensive customer support and operational data, improving decision-making processes.
• Design and maintain interactive dashboards to track KPIs, ticket trends, service performance, and resolution metrics, enabling proactive management.
• Conduct Root Cause Analysis (RCA) to uncover recurring issues, contributing to a significant reduction in repeat incidents and enhancing service quality.
• Automate reporting workflows to streamline processes, increase efficiency, and ensure accurate data representation for stakeholders.

• Monitored and analyzed customer connectivity and operational performance metrics to ensure optimal application functionality.
• Investigated and resolved recurring network and service issues, identifying trends to enhance system reliability and user satisfaction.
• Developed and presented comprehensive performance reports and interactive dashboards using Excel, facilitating data-driven decision-making.
• Collaborated with cross-functional teams to streamline service delivery processes and improve issue resolution efficiency, enhancing overall application support.
• Leveraged MS365 tools to optimize workflows and enhance data management, contributing to improved operational performance.

• Developed and managed operational reports to enhance performance tracking and data-driven decision-making.
• Analyzed technical trends and identified recurring customer issues, leading to actionable insights for application support.
• Spearheaded process optimization initiatives and automated reporting, improving efficiency and accuracy.
• Collaborated with cross-functional teams to enhance customer experience by leveraging operational insights and data analysis.
• Utilized MS365 tools to streamline workflows and improve data accessibility, contributing to overall operational excellence.
• Provided support for application troubleshooting, ensuring quick resolution of technical issues and enhancing user satisfaction.