Area Operations Manager
F & B asia Pte. Ltd Singapore ( Harry's Bar)
Total years of experience :13 years, 10 Months
Report directly to the DOO of the company.
Responsible for 11 Harrys Bar / Nightclubs and the Club(boutique Hotel) by Harrys Chain(Harrys
International Pte. Ltd) which is one of the leading operators of premium bar, hotels, nightclubs and Catering business.
Profit and Loss analysis., Menu engineering analysis
Brand development, Developed brand strategy and statistics systems.
Strategic Consulting, including business plan & sales strategy development.
Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
Reporting to: Vice President HR Department: HR-
Accountable for the development and implementation of training strategies, plans and processes to support organizational goals. He will be responsible for all training programs and equip staff with the knowledge, practical skills and motivation to carry out work-related tasks.
Responsibilities:
Evaluates instructor performance and the effectiveness of training programs in order to provide recommendations for improvement
Analyzes training needs in order to develop new training programs or modify and improve existing programs Plan, create and assemble participant and facilitator materials necessary to execute a successful training experience
Monitor, coach and guide training team, including trainers and/or training assistants, to ensure an outstanding classroom experience
Manages the integration of established internal training courses with technical and professional courses provided by external training firms and vendors
Organizes, updates, and maintains training documentation and records
Oversees the development and revisions of standard operating procedures and technical documents
Trains instructors and supervisors in techniques and skills for training and dealing with employees Producing training materials, OJT Blueprint and modules for in-house courses.
Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization
Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. Keeping up to date with developments in OJT training by reading relevant journals, going to meetings and attending relevant courses. Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery or e-learning packages. Maintaining skills connect online. Execute Employee of the month. Create and execute OJT programs for the group.
Report directly to COO/ President of the company.
Responsible for 11 Harrys Bar / Nightclubs and the Club(boutique Hotel) by Harrys Chain(Harrys
International Pte. Ltd) which is one of the leading operators of premium bar, hotels, nightclubs and Catering business.
Profit and Loss analysis, Menu engineering analysis
Brand development, Developed brand strategy and statistics systems.
Strategic Consulting, including business plan & sales strategy development.
Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
Responsible for maintaining quality, customer service.
Actively communicate with all internal and external customers
Strong commitment to the professional development of staff; successful track record of recruiting. Actively train and develop all unit employees. Assist Training Manager in implementing training strategies for the venues. Participates in venue recruitment & selection, and promotions, transfers and disciplinary measures.
Delegate responsibilities to all outlet managers and key staffs
Analyze results of operations to discover more efficient ways to improve sales
Investigate and resolve food and beverage quality issues/ complaints. Review customer feedback so as to improve customer satisfaction, Ensure smooth operations shift/ work schedules for the entire team.
Report directly to General Manager.
Responsible for 9 Harrys Bar / Nightclubs and the Club (boutique Hotel) by Harrys Chain (Harrys
International Pte. Ltd) which is one of the leading operators of premium bar, hotels, nightclubs and Catering business.
Worked with Harry's Bar Singapore - Chain of 35 bars and specialty restaurant as Manager Operations for a Nightclub and Moroccan lounge and bar based at Clarke quay Singapore.
Demonstrated knowledge of reforecast business plan for the outlet.
Demonstrated knowledge of Daily Sales Operation & P & L Statement including inventories.
Keeping a proper track and records for transfers and requisition & costing of beverages.
Ensured adequate staffing to cover the daily business demands.
Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts.
Ensured the team gave exemplary hospitality to clients at all times.
Ensured that orders of food and beverage were served promptly in accordance with the organization standards.
Ensured the team was fully conversant with accounting procedures.
Maintained and improved food and beverage profits by monitoring wastage and breakages and implementing remedial action when necessary.
Ensured that revenue was maximized through correct billing and accounting procedures.
Ensured the team acted upon all up selling opportunities within the restaurant, lounge and bars through encouragement and incentives.
Carried out management functions as required.
Ensured that all standards relating to security were maintained.
Worked with Harry's Bar singapore - Chain of 35 bars and specialty restaurant as supervisor from May 2007 for 6 months then promoted as Assistant Manager for a Nightclub and Moroccan lounge and bar based at Clarke quay singapore .
Constantly monitored all food and beverage services areas.
Ensured adequate staffing to cover the daily business demands.
Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts.
Ensured the team gave exemplary hospitality to clients at all times.
Worked with HOTEL GRAND HYATT Dubai as a Team Leader (operation) at Pepper crab from 1st January-2005- 15th May, 2007.
Conducting training and leading colleagues excel in their job responsibilities & customer service.
Demonstrated knowledge of reforecast business plan for the outlet.
Demonstrated knowledge of Daily Sales Operation & P & L Statement including inventories.
Keeping a proper track and records for transfers and requisition & costing of beverages.
Maintaining inventory control.
Keeping track of employee training report.
Handling sales report on daily basis.
Maintaining duty roster & Vacation schedule for the year.
Delivering excellent customer service and actively participated in-house sales promotions while functioning as a team leader. Underwent Train the Trainer course with Hyatt International.
Ensured the team gave exemplary hospitality to clients at all times.
Ensured the team was fully conversant with accounting procedures.
Ensured that revenue was maximized through correct billing and accounting procedures.
Carried out management functions as required.
Worked with HOTEL GRAND HYATT Dubai as a Captain ( Bar operation) at the MIX night club and entertainment center.
Conducting training and leading colleagues excel in their job responsibilities & customer service.
Keeping track of employee training report.
Handling sales report on daily basis.
Maintaining duty roster & Vacation schedule for the year.
Delivering excellent customer service and actively participated in-house sales promotions while functioning as a team leader.Underwent Train the Trainer course with Hyatt International.
Ensured the team gave exemplary hospitality to clients at all times.
Ensured the team was fully conversant with accounting procedures.
Ensured that revenue was maximized through correct billing and accounting procedures.
Carried out management functions as required.
Worked as bartender ( Food and beverage assistant)at the WHISKEY BAR in GRAND HYATT, New Delhi 19th July 2002- 23rd May 2003.
Responsible for the entire Beverage and Cigars.
Responsible for the Inventory Management of Spirits, Wines and Beers along with requisitions.
The Whiskey Bar is a very well known bar with its largest selection of 72 single malts.
One year job training in HOTEL GRAND HYATT under Operational Training programme.(New Delhi).
Underwent intensive as well as extensive training in terms of guest satisfaction, guest dealing & maintaining quality standards of the hotel.
Worked as a Food & Beverage assistant in GRAND HYATT, New Delhi. From 16th May 2001- 18th July 2002.
Handled big events including Cocktails, Events & seminars with the capacity of 1000-1500 pax. The Banqueting at the Grand Hyatt became a much sought after venue for fashion shows and launches and huge functions namely of around 1500-2000 people.
Responsible for the Inventory Management of Spirits, Wines and Beers along with requisitions.
Responsible for all the administration work in the banquets department.
ACTA Certified Training Course BY WDA Train the Trainer course
Food and beverage Safety and Hygiene policies and procedures Singapore Workforce Development Agency License 100000000389388 August 2010 Certified Trainer WSQ Singapore Singapore Workforce Development Agency License 120000000016384 November 2011 Perfect Serve Certificate Diageo June 2007 Operation Training Course - Food and beverage Grand Hyatt Delhi Grand Hyatt May 2002 Absolute Connoisseur Course The Absolut Company July 2007 Habanos Orientation and Training programme Baqer Mohebi / Grand Hyatt February 2004 Certified Bartender Course - Grand Hyatt Grand Hyatt December 2007
Three year Diploma in Hotel Management from Institute of Hotel Management, Catering & Applied Nutrition, Lucknow,U.P (Approved by Ministry of Tourism, Govt.of India).
