Manager, IT PMO
Ajman Bank
مجموع سنوات الخبرة :22 years, 2 أشهر
Key Responsibilities
• Responsible for digital transformation project delivery
• Successfully implemented digital initiatives and solutions
• Manage programs and projects for the bank
• Led and implemented flagship digital branch
• Enhanced stakeholder engagement and empowerment
• Portfolio reporting and project governance
Key Responsibilities
• Manage the IT project portfolio for IT Integration landscape
• Responsible for the delivery of IT projects (Infrastructure/Security)
• Lead a team of 7 program/project managers
• Track and report progress on data center readiness program
• Enhanced stakeholder engagement and empowerment
• Portfolio reporting and project governance
PMO contribution
•Prepared the Project Manager Handbook which acts as a
Retail channels landscape (Online/CRM/SMS/Mobile/Phone/Tablet)
•Manage projects and E2E implementation in conjunction with Global product teams
•Solution planning and design
•Service level engagement
•Change management
•Business processing consultation
Corporate landscape
•Strategic solution envisioning and deployment
•SPOC role for product customization
•3rd party engagement
•Stakeholder management
IT conversion lead
•Responsible for planning and execution of activities related to wind down
•Data extraction and management
•MIS Reporting across business lines supporting the sale
•Technology counterpart role aiding decision making
the contact center and SST \[ATM/CDM\] portfolio
•Vendor Management \[AVAYA/Etisalat/DU/NCR/WIPRO/Genesys/CNS/Wincore\]
•Handle BAU projects and initiatives
•Presented strategic presentations and dashboard to Sr. Management
•Assist management in IT strategy and initiatives
•Manage Internal and External Audits
•Active member of Process Focus Group
•Setting up the Quality Management System
•Participate in the ISO 9001:2008 certification for Group IT
•Single point of contact for KSA IT with Network International for card related projects
•Liaison with SAMA \[Central Bank of KSA\] for all KSA initiatives
Achievements:
•Was awarded the ‘Great Contributor’ certificate for outstanding support during launch of the Emirates NBD IVR
•Core member of Process Focus Group \[PFG\] responsible for strategizing and maintaining QMS standards
•Initiated and Implemented cost saving initiatives thereby saving millions of dollars in operational expenses
•Received high acclaim for contribution to ISO 9001 certification for the IT division
•Received high accolades for the strategic planning and execution of the implementation of the contact center migration to a single location
3i Infotech (Formerly ICICI Infotech) is a leading solution provider in the BFSI domain and is a major vendor for ICICI Bank.
At 3i Infotech, my responsibilities included managing the corporate banking portal and its related solutions. It included regular meetings with the business analysts and operations to continuously evolve and upgrade solutions so as to meet the increasingly demanding needs of corporate business houses and government agencies.
Achievements:
•Was awarded the PROTECH (Product Technology) star which was given to a non-ICICI bank team for the first time by the bank.
•Ensured that quality products are delivered on time with no slippages as per requirements.
VJIL Consulting Ltd offers consultancy services and is a provider of internet, insurance and ERP solutions having offices in the US and Europe.
Having worked for more than 6 years, i have been involved in various projects and initiatives.
I have also worked onsite in UAE and Oman for a period of 2 years as part of project implementation. Extensively Involved in
•Designing and Implementation of Enterprise based and Intranet based IT Products
•Requirement elicitation and gap analysis
•Budget and Scope management
•Customer management
•Involved in developing and consulting enterprise designs under .Net technologies