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رقية سلطان, executive secretary to gm

رقية سلطان

executive secretary to gm·Emirates Safety Laboratory

الإمارات العربية المتحدة

الثانوية العامة أو ما يعادلها, Banking & Finance

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 8 أشهر

executive secretary to gm

نوفمبر 2023 - يونيو 2025

Emirates Safety Laboratory

دبي، الإمارات العربية المتحدة

نوفمبر 2023 - يونيو 2025

Manage and maintain calendar, including scheduling appointments and meetings.• Screen calls, emails, and correspondence, implement customer service techniques . • Draft, proofread, and edit documents, presentations, and reports.• Arrange and coordinate internal and external meetings, including preparing agendas and minutes.• Handle confidential information with utmost discretion.• Assist in planning events, conferences, and other activities as required.• Track deadlines and ensure follow-up on tasks and projects assigned by the executive.
مجال الشركة:
أنظمة الأمن ومكافحة الحريق
الدور الوظيفي:
السلامة والصحة المهنية

Executive Assistant To Chairman

مارس 2023 - أغسطس 2023

Lootah Group Of Companies

دبي، الإمارات العربية المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

مارس 2023 - أغسطس 2023

Manage daily activities and prioritize urgent meetings and provide reports of each meeting. • Proactively manage and coordinate the diary by prioritizing and arranging internal and external meetings. • Providing full assistant support to the Chirman including drafting routine letters to a high standard, taking meetings, messages, drafting agendas, collating papers and reports, following up action points. • Arrange both domestic and international flights, transportation and accommodation for C-level executives.• Plan and organize travels and accommodation.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التشييد والبناء

Brand Executive

سبتمبر 2021 - سبتمبر 2022

Liht Organics

دبي، الإمارات العربية المتحدة

سبتمبر 2021 - سبتمبر 2022

Dealing with retailers (promotions, events, coordination, stock take, issuing Lpo)
Order replenishment and sales generation
Hiring BA and assigning them to different locations.
Convey brand information to BA’s/Customers and respond to questions/inquiries that arise
Ensure customers are satisfied with product performance and service.
Achieve monthly/yearly sales targets
Training of BA’s on weekly basis/ sales technique.
Checking the products (damage, brand image) and make inventory.
Maintain up to date customer details and submit them to operations weekly.
Maintain the implementation of the Brand guidelines in all stores.
Assist in marketing calendar and ensure that posts/ campaigns/ influences engagements are all scheduled
مجال الشركة:
1381
الدور الوظيفي:
الإدارة

Receptionist

مارس 2021 - أغسطس 2021

Majid Al Futtaim properties

الشارقة، الإمارات العربية المتحدة

مارس 2021 - أغسطس 2021

Relays information between the developer and the clients.
Issue gate pass, work permit, vehicle access, maintenance access as requirements.
Maintaining security and telecommunications systems
Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
Complying with procedures, rules, and regulations on keeping a safe and clean reception area
Documenting and communicating various actions, irregularities, and continuing needs
Contributing to the team by accomplishing tasks as needed
Answering the telephone; taking and relaying messages; providing information to callers
Providing administrative and clerical support
Preparing letters and documents
Receiving and sorting mail and packages
Scheduling appointments and maintaining appointment calendar
Coordinating meetings and meeting room bookings
مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

PR Executive & Trainer

يناير 2019 - مارس 2020

Nabeel Perfumes Industries

الشارقة، الإمارات العربية المتحدة

يناير 2019 - مارس 2020

Involved in events, media publication, press release, newsletter, website content, blogs/forum, and social media posts.
- Training of sales staff and overall etiquette,
- Monitoring online presence of brand and also providing creative strategies.
- Contacting and arranging bloggers visit to boutiques via online/ phone ..
- Monitor staff grooming and uniforms and addressing any kind of staff behavior brand head and management.
- Interview candidates and give them required product training
- Direct communication with shop in charge and supervisor
- Submit weekly report of shop visit
- Handling social media inquiries and submit reports .
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
التسويق والعلاقات العامة

Customer Service Executive

مارس 2018 - أكتوبر 2018

Nabeel Perfumes Industries

الشارقة، الإمارات العربية المتحدة

مارس 2018 - أكتوبر 2018

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers needs to achieve sales

provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Share SOP's with sales staff and train them to follow the same.

Multi-task, prioritize, and manage time effectively
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
التسويق والعلاقات العامة

Customer Service Representative

أكتوبر 2016 - فبراير 2018

Nabeel Perfume Industries

الشارقة، الإمارات العربية المتحدة

أكتوبر 2016 - فبراير 2018

Responsible for social media (Face Book, Twitter, Instagram) inquiries.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- Managing large amounts of incoming calls.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Bilingual Secretary

أبريل 2016 - أكتوبر 2016

Nabeel Perfumes Industries

الإمارات العربية المتحدة

أبريل 2016 - أكتوبر 2016

Translate English text to Arabic and vice versa, ensuring that the translated version conveys the meaning of the original text as clearly as possible.
-Proofreading and editing final translated versions.
-Provide colleagues with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document.
-Check trade mark CD’s to make sure that no one is copy writing our trademarks.
-Prepare commercial invoice and packing list for Saudi shipment.
-Apply for Certificate of Origin and Shahadat Manshaa for Saudi Shipment thru online.
-Manage work schedules to meet deadlines.
- Applying Employment visa online.
- Registration of all perfume items online on Ecosma website for Saudi shipment.
- Applying for SASO certificate.
- Coordinating with Production for stock availability.
- Preparing letters for customs.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
إدارية

Receptionist

أغسطس 2014 - أبريل 2016

Nabeel Perfumes Industries FZE

الشارقة، الإمارات العربية المتحدة

أغسطس 2014 - أبريل 2016

1- RECEPTIONIST:
-Answer phones and operate a switchboard
-Route calls to specific people

-Make international calls as requested by employees
-Screening phone calls
-Take and relay messages
-Answer inquiries about the company
-Greet visitors warmly and make sure they are comfortable
-Call persons waiting for visitors and book them a room to meet in
-Ensure reception area is tidy
-Send email and faxes
-Collect and distribute inbound couriers
-Arrange and book for outbound couriers
-Call and Escalate delayed shipments to courier company involve
-Arrange stationery as requested by showrooms and employees
-Distribute medicines whenever requested by employees
-Update International call logs, Courier logs, Important visitors log, and Unforeseen events log
-Send month end report for International call logs to CEO
-Adhere to management instructions and company policies
-Translate and type documents in Arabic and Vise Versa as requested by most of the departments.
- Processing Invoice and Packing List for shipment going to Saudi Arabia and applying for certificate of Origin through online.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
إدارية

client relation coordinator

مارس 2013 - يوليو 2014

Dubai Pearl

دبي، الإمارات العربية المتحدة

مارس 2013 - يوليو 2014

prepare land department agreements and using aramex system, filing & updating data base, working in oqood system. Replying for emails & sending letters. Translating from English into Arabic.
مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

Executive Secretary

مارس 2012 - فبراير 2013

Transgulf for Management Consultant

الشارقة، الإمارات العربية المتحدة

مارس 2012 - فبراير 2013

Make preparations for Band Council and committee meetings
· Assist in the planning and preparation of meetings, conferences and conference Calls
·Positive approach towards accepting feedback
·Doing the daily day to day administration & secretarial duties
·Scheduling appointments.
·Manage all external incomings letters & invoices to the office.
·Handling calls international & local calls follow up with the concerned for
required action until the task is accomplished .
·Maintaining a clean accruable, updated & understandable filing cabinet
Cooperative and team worker.
·Willingness to cooperate with any task
· Handling petty cash & responsible for employees accounts.
· Search for translators through internet & check their charging rates per
Word & report to the management as our company type is written
Translating and direct translating in conference.
مجال الشركة:
الترجمة ومعالجة النصوص
الدور الوظيفي:
سكرتارية

Executive Secretary

أكتوبر 2011 - فبراير 2011

Green Field Trading

الشارقة، الإمارات العربية المتحدة

أكتوبر 2011 - فبراير 2011

·Receive, direct and relay telephone messages and fax messages
· Direct the general public to the appropriate staff member
· maintain the general filing system and file all correspondence
· Maintain an adequate inventory of office supplies
· Respond to public inquiries
· Briefing about the software we’re dealing with.
·Convincing clients that the software is important for their use
·Organizing and storing paper work, documents and computer based information
·Devising and maintaining office systems, maintaining stationary and equipment supplies
·Closing day to day target.
مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

AUL University

نوفمبر 2011

نوفمبر 2011

الثانوية العامة أو ما يعادلها، Banking & Finance

لبنان

studying of two years Banking & Finance, where I was hard studying & having B marks for some subject

Saadnayel Secondary School

يونيو 2009

يونيو 2009

الثانوية العامة أو ما يعادلها، Life Science

لبنان

المعدل التراكمي (نسبة مئوية): 12%

المعدل التراكمي (نسبة مئوية): 12%

Skills

microsoft office, excel , word, power point, email, administration, client relation, marketing, team leader, customer service, operation assistant, product development assistant, legal assistant, communication, creativeness
Expert
microsoft office, excel , word, power point, email, administration, client relation, marketing, team leader, customer service, operation assistant, product development assistant, legal assistant, communication, creativeness
Expert
Marketing
Expert
Marketing
Expert
Invoicing
Expert
Invoicing
Expert
Team Coordination
Expert
Team Coordination
Expert
Time Management
Expert
Time Management
Expert
Organizing
Expert
Organizing
Expert
marketing communications
Expert
marketing communications
Expert
operation
Expert
operation
Expert
market research
Intermediate
market research
Intermediate
merchandising
Expert
merchandising
Expert
negotiation
Intermediate
negotiation
Intermediate
office work
Expert
office work
Expert
minutes
Expert
minutes
Expert
outlook
Expert
outlook
Expert
typing
Expert
typing
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
mail
Expert
mail
Expert
office administration
Expert
office administration
Expert
marketing assistance
Intermediate
marketing assistance
Intermediate
marketing
Intermediate
marketing
Intermediate
time management
Expert
time management
Expert
office management
Expert
office management
Expert
procurement
Intermediate
procurement
Intermediate
sales representatives
Expert
sales representatives
Expert
team management
Expert
team management
Expert
teamwork
Expert
teamwork
Expert
translation
Expert
translation
Expert
team leadership
Expert
team leadership
Expert
Time Management
Expert
Time Management
Expert
Translation
Expert
Translation
Expert
Team Coordination
Expert
Team Coordination
Expert
Invoicing
Expert
Invoicing
Expert
Marketing
Expert
Marketing
Expert

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

الشهادات
CX Design Expert
Mar 2024
عرض الشهادات
Advanced Digital Marketing Expert
Feb 2021
Semi permanent makeup course
Aug 2022
2 weeks makeup course
Mar 2022
certificate of completion GWR mystery shopper training
Jun 2020

التوصيات

Maritess Orden

أكتوبر 2017

أكتوبر 2017

Colleague

I have known Rokaya for the past three years. We have been working closely together for more than a year managing Nabeel's front office. She is dependable, detail-oriented and extremely personable; allowing those around her to have fun, feel at ease and be themselves in her presence. Moreover, she is intuitive to the needs of those around her, she is helpful, and would welcome and assist anyone with the utmost care and concern. She is also an efficient bilingual translator (English to Arabic & Vice Versa)  She would certainly make an impactful and positive addition to any establishment.

Maram Twal

أكتوبر 2017

أكتوبر 2017

HR Executive•Colleague

I have know Rokaya since day one I started working in Nabeel Perfumes. She was very friendly to me and help me as mush as she can. Rokaya is competent, reliable and trustworthy. She delivers high quality results and is always helpful. I am impressed by her skills, diligence and work ethic. She is a great person to deal with. God Bless!

الهوايات

  • Reading books, market research, riding horses