rokaya sultan

Dealing with retailers (promotions, events, coordination, stock take, issuing Lpo)
Order replenishment and sales generation
Hiring BA and assigning them to different locations.
Convey brand information to BA’s/Customers and respond to questions/inquiries that arise
Ensure customers are satisfied with product performance and service.
Achieve monthly/yearly sales targets
Training of BA’s on weekly basis/ sales technique.
Checking the products (damage, brand image) and make inventory.
Maintain up to date customer details and submit them to operations weekly.
Maintain the implementation of the Brand guidelines in all stores.
Assist in marketing calendar and ensure that posts/ campaigns/ influences engagements are all scheduled

Relays information between the developer and the clients.
Issue gate pass, work permit, vehicle access, maintenance access as requirements.
Maintaining security and telecommunications systems
Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
Complying with procedures, rules, and regulations on keeping a safe and clean reception area
Documenting and communicating various actions, irregularities, and continuing needs
Contributing to the team by accomplishing tasks as needed
Answering the telephone; taking and relaying messages; providing information to callers
Providing administrative and clerical support
Preparing letters and documents
Receiving and sorting mail and packages
Scheduling appointments and maintaining appointment calendar
Coordinating meetings and meeting room bookings

Involved in events, media publication, press release, newsletter, website content, blogs/forum, and social media posts.
- Training of sales staff and overall etiquette,
- Monitoring online presence of brand and also providing creative strategies.
- Contacting and arranging bloggers visit to boutiques via online/ phone ..
- Monitor staff grooming and uniforms and addressing any kind of staff behavior brand head and management.
- Interview candidates and give them required product training
- Direct communication with shop in charge and supervisor
- Submit weekly report of shop visit
- Handling social media inquiries and submit reports .

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers needs to achieve sales

provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Share SOP's with sales staff and train them to follow the same.

Multi-task, prioritize, and manage time effectively

Responsible for social media (Face Book, Twitter, Instagram) inquiries.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
- Managing large amounts of incoming calls.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively.

Translate English text to Arabic and vice versa, ensuring that the translated version conveys the meaning of the original text as clearly as possible.
-Proofreading and editing final translated versions.
-Provide colleagues with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document.
-Check trade mark CD’s to make sure that no one is copy writing our trademarks.
-Prepare commercial invoice and packing list for Saudi shipment.
-Apply for Certificate of Origin and Shahadat Manshaa for Saudi Shipment thru online.
-Manage work schedules to meet deadlines.
- Applying Employment visa online.
- Registration of all perfume items online on Ecosma website for Saudi shipment.
- Applying for SASO certificate.
- Coordinating with Production for stock availability.
- Preparing letters for customs.

1- RECEPTIONIST:
-Answer phones and operate a switchboard
-Route calls to specific people

-Make international calls as requested by employees
-Screening phone calls
-Take and relay messages
-Answer inquiries about the company
-Greet visitors warmly and make sure they are comfortable
-Call persons waiting for visitors and book them a room to meet in
-Ensure reception area is tidy
-Send email and faxes
-Collect and distribute inbound couriers
-Arrange and book for outbound couriers
-Call and Escalate delayed shipments to courier company involve
-Arrange stationery as requested by showrooms and employees
-Distribute medicines whenever requested by employees
-Update International call logs, Courier logs, Important visitors log, and Unforeseen events log
-Send month end report for International call logs to CEO
-Adhere to management instructions and company policies
-Translate and type documents in Arabic and Vise Versa as requested by most of the departments.
- Processing Invoice and Packing List for shipment going to Saudi Arabia and applying for certificate of Origin through online.

prepare land department agreements and using aramex system, filing & updating data base, working in oqood system. Replying for emails & sending letters. Translating from English into Arabic.

Make preparations for Band Council and committee meetings
· Assist in the planning and preparation of meetings, conferences and conference Calls
·Positive approach towards accepting feedback
·Doing the daily day to day administration & secretarial duties
·Scheduling appointments.
·Manage all external incomings letters & invoices to the office.
·Handling calls international & local calls follow up with the concerned for
required action until the task is accomplished .
·Maintaining a clean accruable, updated & understandable filing cabinet
Cooperative and team worker.
·Willingness to cooperate with any task
· Handling petty cash & responsible for employees accounts.
· Search for translators through internet & check their charging rates per
Word & report to the management as our company type is written
Translating and direct translating in conference.

·Receive, direct and relay telephone messages and fax messages
· Direct the general public to the appropriate staff member
· maintain the general filing system and file all correspondence
· Maintain an adequate inventory of office supplies
· Respond to public inquiries
· Briefing about the software we’re dealing with.
·Convincing clients that the software is important for their use
·Organizing and storing paper work, documents and computer based information
·Devising and maintaining office systems, maintaining stationary and equipment supplies
·Closing day to day target.