رولا الكوني

CUSTOMER RELATION OFFICER في EMIRATES NBD

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ أغسطس 2005

- Operation Excellence: Complete source of knowledge of operations and is regarded as most reliable resources to management on process
- Customer Service Excellence: Following up and taking ownership of customer and peers issues or going the extra mile. Ability to meet the turn around time consistently
- Awareness of Risk and Policies: Knows all the risk and compliance, polices guide and is always a good source of consultation
- Team work: Excel in activities that require working closely with the RM’s
- Learning product policies: Self learning and check the new policies and process on regular basis



- Apply and comply with relevant processes procedure controls to meet the unit’s needs.
- Increase productivity of the daily operational Transactions-qty of transfers-FD renewals, BankNet accounts opening forms, attending all types of enquiries, guarantees requests and credit card request
- Improve the quality of services & productivity
- Efficiently supports account managers task.
- Participate in decision making.
- Play an active role in unit planning & budget.
- Cross sell all other products.
- Secure a stable grown in unit’s profitability.
- Team player and highly supports all other staff also training and guidance for other staff.