General Manager
Customized Clearing and Forwarding
Total years of experience :21 years, 1 Months
Operations/Sales
•Key Accounts
•People Management
•Hands on in maintaining operational excellence
•Obtain new transport, warehousing and customs clearing business.
•Obtaining new transporters and building relationships with existing transporters
•Managing a staff compliment of 160 staff members
•Responsible for operational execution in key sectors
•Make proposals, respond to tenders to win profitable new business
•Streamline operational processes and SOPs
•Responsible for budget, business plan, reporting and general management of the office
•Motivate and drive the operational team for achieving set targets
•Develop personal relationships with high value accounts
•Ensure KPIs of freight operations are met for achieving productivity results
•Control costs in line with growth prospects
•Ensuring customer satisfaction and operational excellence
Operations/Sales
•Key Accounts
•Finance
•People Management
•Hands on in maintaining operational excellence
•Represent Reload Logistics and Barthsam Freight Services
•Responsible for operational execution in key sectors
•Managing a staff compliment of 150 staff members
•Make proposals, respond to tenders to win profitable new business
Obtaining new business for the company.
•Key Account management
•Road/Sea/Air brokering
•Route planning and route costing of trucks.
•Making sure all trucks and trailers are in good running condition.
•Fleet maintenance, maintaining respectable vehicles, trucks and forklifts.
•Manage drivers and mechanical staff.
•To co-ordinate the manage the daily operations,
•To manage the clearing and forwarding of cargo
•Completion of daily/monthly stats and report.
•Completion of daily/monthly revenue.
•Manage payroll of staff.
•Manage budgets and petty cash
•Warehousing and distribution of bulk cargo
•Stock and cargo inventory
•Provide timeous feedback on the high billing report
•Assist in the Customer Service Department when required
•Assist with statement and cheque collections when requires
•Ensure all operational procedures are in place and reviewed quarterly.
To assist in meeting and supporting company strategic objectives
•To co-ordinate the manage the daily airside/flight line and courier operations,
•Ensuring that all material received into the facility is sorted in time to meet flight/truck deadlines for re-distribution/delivery.
•To Ensure all forwarded cargo meets the required deadlines
•Road freight brokering
•Completion of daily/monthly stats and report.
•Monitor all incoming and outgoing cargo.
•Ensure all camp facilities and vehicles are maintained
•Weekly cycle counts and yearly stock takes
•Warehousing and distribution of bulk cargo
•To promote, sell and market NAC in a professional and ethical manner.
•.To schedule own appointments
•.To identify potential customers and acquaint him/herself with decision makers.
•.To consistently achieve the monthly new business target as stipulated in your Sales Service Contract.
•.To keep up to date on the types of services offered by the company, their pricing and how they are implemented
•Keep up to date with competitor strength and weaknesses
•.To actively plan your daily/weekly new business visits
•Retention of revenue generated from existing client base
•Face to Face contact with clients that bill in excess of $2000.00 per month
•To minimize down trading - if this does occur to familiarize him/herself with the reasons for such incidence and report same to management
•.Respond to customer queries timeously and professionally
•Identify clients who may develop potential increased spend
•Maintain good customer relations at all times
•Submit weekly sales reports to Sales/ Branch managers as well as the Sales Director.
•.Timeous generation of other reports as may be required by the company from time to time
•Collate accurate data for the processing of proposals
•Obtain approval from management and present proposal to clients and file copy.
•.Submit Credit Applications timeously
•Create and File client data for purposes of ISO
•.Assist credit controllers as and when required to obtain payment from overdue accounts
Oversee 4 office branches and manage 22 staff members
•Handling of all incoming calls
• Tracking of shipments, taking collections
•Giving quotes, answering product knowledge questions, as well as sorting out general queries.
•Scanning, sorting and delivering of all incoming and outgoing shipments.
•Ensuring that all material received into the facility is sorted in time to meet flight/truck deadlines for re-distribution/delivery.
•To co-ordinate the manage the daily airside and courier operations
•Warehousing and Distribution of bulk cargo
•Stock control and inventory
•Identify Business Opportunities •Gather info on Transport/ Distribution expenditure
•Evaluate potential expenditure
•Sell Product / Services of DHL •Build relationship create customer trust
•Identify customers service requirements by providing a Quote for correct Value Service
•Close deal
•Maintain relationship with client •Ensure service supplied is relevant to current customers requirement
•Ensure DHL service levels are maintained according to Standard Operations Procedure.
•High frequency of contact with business influences
•Maintain Quality Service •Product knowledge to be update regularly
•Project Professional image at all times
•Adhere and enforce company Policies and Procedures
•Contribute to Team •Meet Expectations of Team
•Meet Budgets and Goal
•Team work, support and assist each other
Handle customs stopped shipment queries
•Process all refund applications
•Handle customer queries, both internal and external
•Handling PP’s, VOC’s
•Build and keep a good working relationship with customs officials
•Provide the imports manager with daily/monthly stats on refund reports and bond payments
•Manage a team of 7 staff members
Servicing Key accounts from pick up point to delivery point
•Maintaining an excellent relationship with customers
•Scheduling of own sales appointments
•Giving quotes, answering product knowledge questions
•Ensuring smooth pick up, customs clearance and delivery of all shipments
•Handle all account related queries
•Sending of daily and monthly reports
Clearing all inbound cargo through customs
•Producing of daily and monthly statistics,
•Handling customs stopped shipment queries
•Processing of all refund applications
•Handling customer queries, both internal and external.
•Processing RIB and DA65 entries returning
•Clearing all low value shipments as section 38
•Returning RTS shipments
Resigned from the company to pursue a two-year working holiday abroad.
I returned to South Africa on 1 April 2003 after traveling around Europe.
Receiving of all inbound shipments
•Scanning, sorting and distribution of all inbound shipments.
•Stock and cargo inventory
•Sending daily and monthly reports
•Ensuring all cleared cargo is delivered
•Answering and handling incoming calls
• Tracking of shipments when required