Roland Mathews

Job Profile:
 Identify New Prospect client in the allocated sector.
 Business Development of the existing clients.
 Bringing in new business from New & existing client.
 Handling Incoming enquiries.
 Sending quotes and converting.
 Achieving targets set for the team.
 Monitoring team in following ISO Procedures.
 Assisting & Monitoring Team on the process and product. Make sure the rates and information given to the client is correct.
 Assisting existing customers on request, & complaints.
 Making & Submitting tenders
 Monitoring & Assisting Team with the IT System and coordinating with Corporate IT team for Development & enhancements of the system
 Closely Monitoring Customers complaint and ensure that the team resolves the complaints within the set turnaround time
 Training new employees on the Product, Process & IT System.
 Making and Maintaining Agreements for the existing clients.
 Monitoring Rate revision process.
 Generating reports for Management and Higher management on weekly/Monthly & yearly basis.
 Monitoring performance of the Team and make sure the system is updated on time to submit correct reports to the Management.