Sales Executive
Ducati
Total years of experience :8 years, 0 Months
Greeting customers, discussing their needs and advising them on the most suitable vehicle.
Arranging test rides.
Working out finance arrangements and packages, which may include organising registration plates, road tax and delivery of vehicles.
Highlighting any additional products relevant to the customer
Processing orders and completing relevant paperwork.
Updating customers on the progress of orders and contacting potential customers to update them about new vehicles and deals
Providing potential customers with relevant literature and information
Inspecting vehicles pre- and post- sale.
• 1 July 2011 to 23 September 2013.
Jet Airways -Mumbai, India.
Flight Attendant
Work duties and Responsibilities: ➢ Attend a pre-flight briefing, during which we are assigned our work positions for the upcoming flight and details about the flight.
➢ Once on board, carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board.
➢ Welcoming guest on board and directing them to their seats.
➢ Informing guest of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
➢ Checking all guest seat belts and galleys are secured prior to take-off.
➢ Making announcements on behalf of the pilot and answering guest questions during the flight.
➢ Serving meals and refreshments to guests.
➢ Selling duty-free goods and advising guests of any allowance restrictions in force at their destinations.
➢ Reassuring guests and ensuring that they follow safety procedures correctly in emergency situations.
➢ Giving first aid to guests where necessary.
➢ Ensuring guests disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
• June 2008 to January 2011
Premier Inn - Edinburgh, UK.
Day / Night Receptionist, Food and Beverage Team Member,
Trained and worked as a Night Manager
Work duties and Responsibilities: ➢ Report to the operations Manager and Duty Manager.
➢ Responsible for reception and reservation duties
➢ To co-operate and communicate with my colleagues, managers, head of department and management to ensure effective departmental teamwork and high morale.
➢ Willingness to be flexible at all times in assisting other departments within the hotel, as the needs of business dictate, with the ultimate aim in mind of providing the possible best service to our guest.
• 6 August 2007 to 3 April 2008
Caledonian Hilton - Edinburgh, UK.
Bartender / Waiting staff.
Work duties and Responsibilities: ➢ Report to Bar Manager.
➢ Handling of Shifts (Opening and closing of the bar)
➢ To prepare drinks and serve food according to Hotel standards.
➢ Cash/ Float handling.
➢ Prepare and collect beverage and perishable requisitions.
➢ Assist with inventories/stock checks and daily/weekly cleaning duties.
➢ To comply with all licensing laws, health and safety policies procedures.
➢ To provide the highest standard of guest care and service.
➢ To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the head of the department.
➢ To maintain my departmental area in a safe, hygienic and presentable state at all times.
• 9 September 2006 To 21 June 2007
Sodexho Prestige at the Tyne Castle football Stadium - Edinburgh, UK.
Part time Bartender / Waiting staff
Work duties and Responsibilities: ➢ Reports to F&B manager.
➢ Prepare drinks and serve food.
➢ To set-up conference and banqueting rooms including table set-up.
➢ Responsible for assisting the guests during the conference or function whenever needed such as assistance during coffee breaks, food service and bar service.
• 17 October 2005 to 16 March 2006
Industrial training at Hyatt Regency Mumbai (India)
It was an enriching experience and provided me deep insight into the process of various operational departments.
Training received in various departments of the hotel: ➢ Sales and Marketing
➢ Communication centre
➢ Banquet services
➢ Room service
➢ House keeping
➢ Airport service
➢ Bell desk
➢ Glass house kitchen
➢ Bakery
• 20th to 23 January 2005
Took active part as a team member in preparing different types of Parathas (Indian bread) . It was a big success, in which the profit earned was donated to the Tsunami relief fund. (Certificate awarded)