ICT Engineer
GEMS Education
Total years of experience :21 years, 3 Months
Managing School Infrastructure according to Company Standard.
User administration (setup and maintaining account). Install, configure and maintain servers, PC’s peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches. Update system as soon as new version of OS and application software comes out
Maintaining system. Verify that peripherals are working properly and quickly arrange repair for hardware in occasion of hardware failure
Monitor system performance and monitor network communication; Install, administer and upgrade the computer network infrastructure.
Create a backup and recovery policy. Set up and ensure compliance of procedures related to daily backup and other periodic routines - Software patches, data transfers/interchange, port/ import/ export and restoration from backups when required.
Setup security policies for users: Implement the policies for the use of the computer system and network. Designate User Group and Access Control.
Ensure all new equipment is functional before it is distributed. Set up equipment in offices, classrooms, and labs. Along with setting up accounts and profiles for all users.
Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks. Respond to emergency call to classrooms for equipment, software and network problems and provide technical support for software projects at school.
Assign priorities to problems reported, based on the severity and communicate with the concerned parties (IT Dept, vendors, suppliers, etc.).
Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
Maintain records hardware and software inventory; manages site licenses for IT purchased. Notifies IT Department when upgrades/ renewals are required
Coordinate and interact with Company-IT for all school matters related to IT policy, systems integration and networking (group wide), IT- infrastructure, purchases, upgrades, warranty, condemnation and replacements, new technology and requirements, technology plan and budget.
Job Responsibilities: Primarily responsible for maintaining Hospital IT operations and infrastructure which includes client and servers with assistance of IT administrator and IT Support team, supports more than 1000 network objects and users on 24/7 operations. Formulation of IT supports Policies and procedures as per hospital and JCIA standards. Coordination and managing of vendor and supplier on performance to ensure to meet the service, cost and delivery. My other achievements and responsibility includes:
Attending all levels of user calls from Help Desk (Remote, telephone and email).Responsible for end user support; Make sure all systems are operational 24/7
Preparation and installation as well support of Servers, Client PCs, Printers, PDA, Electronic Signature Pads, related Hardware equipment and Software for end-users with adherence to company standards and policies
Centrally manage Users (Login/Email/Systems), groups, file/folders, network resources with accordance of the department security and policy using Active directory technology.
Provide routine offline/online backup using HP MSL8096/MSL600 Tape Library with BRIDGEHEAD/DATAPROTECTOR Backup Software.
Configuration and installations of WAN links like, ADSL, dial-up, VPN etc.
Centralized Windows OS Updates/Patches installation and configuration management for systems using Dell Kace Patch Management System.
Responsible for support escalated calls and coordinated with IT System administrator/Network administrator for client/server, network related issues.
Responsible for IT hardware procurement and budgeting, to meet the department IT hardware requirements.
Responsible for preparation of IT support documentation and IT support Knowledge base using Dell Kace Helpdesk Management System.
Monitoring and Managing Helpdesk management software for pending calls and solution provided for completed calls.
Implementing organization wide antivirus strategies
Authoring of technical documentation and diagrams including installation and support procedures.
Delivery of briefing / training sessions to Hospital staff.
Ensuring Compliance to policies, standards & best practices on Technology, Process and Security.
Defining escalation / response / resolution time for reported problems on the basis of criticality.
Highlights: Played a major role in implementation of the complete IT Infrastructure for the HIT (Healthcare Information Technology) Project (Valued 25 Million USD) as per American Hospital JCIA Standards in association with IBM Consultants USA, Meditech USA, Lawson UK, HP, Cisco, Siemens and Hospital IT Team.
Job Responsibilities: Primarily responsible for maintaining company IT operations and infrastructure which includes client and servers with assistance of Manager and of IT Support team; supports users locally and globally 24/7 operations .Formulation of IT support Policies and procedure as per organization standards .Coordination with vendors and managing supplier performance to ensure meeting of service, cost and delivery. My other achievements and responsibility includes:
Support daily operation 24\7 providing technical support assistance and guidance to any user level inquiries via email, remote and voice regarding problems and/or issues. Provides support to end users on all facets of PC, Network Connection (LAN\WAN); and Application problems.
Preparation and installation as well as support of Client PCs, Printers, PDA, Electronic Signature Pads, related Hardware equipment and Software for end-users with adherence to company standards and policies
Confers with end users to provide assistance on determining hardware/software needs. Support employees and VIP’s from other office site using remote and/or visiting them.
Network installation, administration and security of satellite offices
Centrally manage Users (Login/Email/Systems), groups, file/folders, network resources with accordance of the department security and policy using Active directory technology.
Setting up, configure of Printers and Wireless Handheld Communication (Blackberry, I Phone and etc)
Trains end users on the proper use of their PCs and software.
Ensures that firm wide policies and procedures are adhered.
Responsible for data security and integrity
Direct Contact/Liaise with the vendor
Highlights: Played a major role in implementation of the complete IT Helpdesk in ENEC; Pioneer the IT Helpdesk Team
Job Responsibilities: Primarily responsible for maintaining company IT operations and infrastructure which includes client, servers, implementation of new accounts as well as policies and procedures. Managing of IT Helpdesk and Technical Support team; supports thousand networks objects and users on 24/7 operation. My other responsibility includes:
Implementation/Modification of Policies and Procedures for Helpdesk team processes and escalation
Support daily operation 24\7 providing technical support assistance and guidance to any user level inquiries via email, remote and voice regarding problems and/or issues. Provides support to end users on all facets of PC, Network Connection (LAN\WAN); and Application problems.
Motivate and inspire team members, coach and help develop team members, and lead by setting a good example. Ensure discussions and decisions lead toward closure.
Assure that the team addresses all relevant issues appropriate to resolve issues and perform task effectively by KPI and SLA. Establish meeting time and agenda; Coordinates meetings needed resources or issues/ delays in completing the task. Coordinate the review, presentation of ideas, analysis and other documentation.
Documents orders, changes, downtime, request and other information by creating Service Desk to ensure accuracy, providing feedback and follow-up.
Directly reporting to Senior System and Network Engineer regarding updates and issues of the IT Infrastructure of the company
Monitoring network usage and undertaking routine preventive measures and implementation, •Responsible for Installation, configurations, testing of new and upgraded desktops and servers.
Administering different kind of servers such as Windows and Linux platform, including implementation of security policies for servers and PC clients
Checks for system and network bottlenecks, updates patches on servers and desktop, and ensures that the systems and the network will function efficiently and effectively
Support daily operation 24\7 providing technical support assistance and guidance to any user level inquiries via email, remote and voice regarding problems and/or issues. Provides support to end users on all facets of PC, Network Connection (LAN\WAN); and Application problems.
Highlights: Played a major role in revising the complete process flow and procedure of IT Helpdesk. Manage and Lead the team for implementation of new accounts.
Responsible for the reports, inventory, records and updating of documents and manuals
Documents orders, changes, downtime, request and other information by creating Service Desk to ensure accuracy, providing feedback or follow up to end-user, provider/vendor for timely resolution and quality of service.
Support daily operation to ensure all system are working 24/7, answer and providing Help Desk assistance and guidance to internal and external customer inquiries via email and voice regarding problems and/or issues.
Provides advanced troubleshooting and extensive research to resolve issues regarding IT services and customer inquiries.
Responsible in Installation, configurations, testing upgrading and patching workstation, creating network login, username, and password including email address, password and Including Antivirus installation and virus monitoring.
Assists Network Engineer in administering different kind of servers
Manage and perform inventory of workstation, network, telephone and other peripherals and equipment. Including deployment and repair of pc.
· Responsible for the promotional, personal, corporate using graphics and multimedia
· Responsible for the graphics of site design and creation. Works with Photoshop and other software such as Flash, Dreamweaver etc.
· Laying out print and graphics for publications, such as magazines, newspapers, and websites and for small-scale publications, like brochures and newsletters.
· Primary Job to support end-users for the 1st level of support
· Responsible for users password, restriction, and policy. Controlling and granting accessed level in POS
· Responsible in sending Store Sales report thru FTP to be loaded to SAP for inventory
· Responsible for database security and integrity, accountable for regular database downloading, maintenance, and backup. Including extracting and generating management information and generate store operations report and records.
· Responsible for LAN / WAN security, troubleshooting and resolving Hardware / Software error (including Accounting solution; printer, barcode scanner, digital weighing scale, ATM T7 swipe card machine, modem, ups, hub and switch) under minimum defective level.
· Monitoring department workstation, POS computer, LAN/ WAN and Wireless Networking, and other computer related problem.
· Reporting software, hardware, and network related problems. Serve as primary point person between MIS Department and all software/hardware vendors.
· Responsible for the reports, records and updating of documentation manuals