Customer Service Representative
EMAAR
Total years of experience :10 years, 7 Months
• Has the ability to demonstrate an aptitude for positive, upbeat communication and a desire to entertain children.
• Respond to customer inquiries and follow up customer inquiries where necessary
• Handle and resolve customer complaint &Identify and escalate priority issues
• Welcome customers and maintain cleanliness of the establishment.
• All around staff job inside the establishment.
• Responsible for the complete daily task function during any particular shift.
• Monitor and delegate tasks as necessary and maintain awareness of all promotions.
(Exclusive distributor of Philips, Whirlpool, Voltas, and Kitchen Aid brands)
• Achieved and increased the target by almost 110% for three consecutive months in a row in which the highest sales for Showroom (main showroom).
• Handles showroom responsibilities in the absence of duty supervisor.
• Maintain proper display of products like Philips, Whirlpool, Urania, Voltas Air-conditioning and Kitchen Aid Appliances, Cleanliness and safety in the showroom.
• Keep maintain updated records of Cash, Cheques collection, Receipt, Petty Cash, Invoice Copies, Inward and outward stock movement note from and to the branch.
• Sending materials requisition to warehouse for showroom sales requirements and follow up with the warehouse regarding the same.
• Maintains all electrical machines on their operations.
• Repairs electrical lighting and assembles and installs electrical equipment.
• Maintain proper data base of regular clients/customer to center in order to communicate an officers/product.
• Monitor and give support on product availability such: cell phones, gadgets and other telecommunication materials.
• Take inventory or examine merchandise to identify items to be replenished.
• Receive open, unpack and issue sales floor merchandise.
• Responsible for the organization and cleanliness of the store and sock room.
• Process stock room deliveries through back office receiving and coordinate and plan daily shipments within guidelines.
• Monitor and give support for TV Engineering Department and other information pertaining to Central Equipment Room (CER) Operation.
• Maintains all equipment and to ensure safety, efficient on operation.
• Assist on VTR operations and quality control of inbound and outbound audio video materials for editing.
OJT for Central Equipment Room (CER) Operation ABS –CBN Broadcasting Corporation - Regional Engineering Division Cebu City Philippines ( Nov - March 2000 ) • Monitor and give support for TV Engineering Department and other information pertaining to Central Equipment Room (CER) Operation. • Maintains all equipment and to ensure safety, efficient on operation. • Assist on VTR operations and quality control of inbound and outbound audio video materials for editing