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Roldan Lagunero, Sales Operations Administrator

Roldan Lagunero

Sales Operations Administrator·Seen Properties LLC,

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 16 years, 11 months

Sales Operations Administrator

June 2025 - Present

Seen Properties LLC,

Dubai, United Arab Emirates •Hybrid

June 2025 - Present

• Support Odoo ERP implementation and workflow improvements.
• Maintain digital records, databases, and property documentation.
• Develop SOPs, process guides, and user documentation.
• Manage CRM updates, reporting, and data accuracy.
Company industry:
Real Estate

Sales & Operations Administrator

February 2024 - June 2025

Shanyraq Properties LLC,

Dubai, United Arab Emirates

February 2024 - June 2025

• Managed daily administrative operations and office workflows.
• Handled broker registrations, agreements, and compliance documentation.
• Coordinated meetings, property viewings, and stakeholder communications.
• Maintained databases, reports, and online property listings.
Company industry:
Real Estate

Operations Manager

April 2021 - February 2024

UFC Gym LLC,

Dubai, United Arab Emirates

April 2021 - February 2024

• Managed daily operations, scheduling, and administrative functions.
• Supervised teams and ensured operational efficiency.
• Handled customer service, reporting, and vendor coordination.
• Implemented process improvements and supported business growth.
Company industry:
Other Business Support Services

Administrative Officer

June 2020 - March 2021

Khidmah / Provis Property Mgmt.

Abu Dhabi, United Arab Emirates

June 2020 - March 2021

• Managed office administration, correspondence, and scheduling.
• Coordinated vendors, contractors, and maintenance activities.
• Maintained compliance records and operational reports.
Company industry:
Facilities & Property Management

Administrative Receptionist / Renewal Specialist

October 2018 - May 2020

Gold’s Gym LLC,

Abu Dhabi, United Arab Emirates

October 2018 - May 2020

• Greeted guests and maintained a clean, organized front desk.
• Supported membership sales and presentations when needed.
• Served as Renewal Ambassador, proactively engaging members on upcoming renewals.
• Documented and escalated guest complaints promptly.
• Maintained logs, signin sheets, and required forms.
• Handled guest inquiries via phone and email professionally.
• Completed shift checklists and reported guest feedback to management.
Company industry:
Other Business Support Services
Job role:
Hospitality and Tourism

Sales Assistant

January 2017 - January 2018

Campo Marzio Design

Abu Dhabi, United Arab Emirates

January 2017 - January 2018

• Assisted customers with product selection and purchases.
• Processed payments and handled exchanges, refunds, and warranty claims.
• Maintained store presentation, visual merchandising, and stock levels.
• Monitored the store for lossprevention concerns.
Company industry:
Retail & Wholesale
Job role:
Sales

Waiter

January 2016 - January 2017

Ayam El Ezz Restaurant & Cafe LLC

Dubai, United Arab Emirates

January 2016 - January 2017

• Took food and drink orders with clear guest communication.
• Coordinated with kitchen staff to ensure accurate, efficient service.
• Maintained clean, organized dining areas and joined team briefings.
• Worked with team leaders to keep shift operations running smoothly.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Mortgage Banking Senior Specialist

January 2013 - January 2015

JP Morgan Chase & Co.

Taguig, Philippines

January 2013 - January 2015

• Reviewed and organized client/investor support requests for accuracy.
• Identified missing documents and compiled files from internal systems.
• Liaised with thirdparty vendors to request and follow up on documents.
• Managed multiple requests and deadlines with attention to detail.
• Responded promptly to client and stakeholder inquiries.
• Supported colleagues with tasks and overflow workloads.
• Contributed to special projects, reporting, and data organization.
• Conducted research and data validation to ensure record accuracy.
Company industry:
Banking
Job role:
Banking

Quality Assurance Analyst

January 2008 - January 2013

Amdatex Services Inc.

Las Pinas, Philippines

January 2008 - January 2013

• Conducted property and data research using internal and public records.
• Reviewed property assessment details for accuracy and completeness.
• Identified documentation issues affecting value or reporting accuracy.
• Escalated incomplete or unsearchable records for further review.
• Organized key data points to support efficient data entry.
• Updated property records in databases, spreadsheets, and CRM systems.
• Maintained data accuracy while managing multiple records simultaneously.
• Monitored progress and met reporting deadlines.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Quality Control

Education

STI College Alabang

March 2002

March 2002

Bachelor's degree, Computer Science

Philippines

GPA (percentage): 2.5%

GPA (percentage): 2.5%

Skills

Receptions

Expert

Inventory Management

Expert

Data Entry

Expert

Microsoft Office

Expert

Customer Service

Expert

CRM software

Expert

Data Entry

Expert

Problem Solving

Expert

Administrative Support

Expert

Daily Operations

Expert

Team Supervision

Expert

Reporting

Expert

Client Communication

Expert

Records Management

Expert

Workflow Design

Intermediate

SOP

Intermediate

ERP Systems

Expert

Customer Service Management

Expert

Process Improvement

Expert

SharePoint

Intermediate

Calendaring

Expert

Microsoft Office Suite

Expert

BUSINESS OPERATIONS

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DOCUMENT CONTROL

Intermediate

EXECUTIVE INFORMATION SYSTEMS

Intermediate

MANAGEMENT

Intermediate

OFFICE ADMINISTRATION

Intermediate

OPERATIONS

Intermediate

REAL ESTATE

Intermediate

ADMINISTRATIVE FUNCTIONS

Intermediate

Social profiles

Languages

English

Expert

Tagalog

Native Speaker

Training and Certifications

Certifications
Artificial Intelligence and Automation in Lead Generation
Alison
Mar 2026
UAE Driving License
Training
Caregiving
Filipino Institute Abu Dhabi
Mar 2017
Home Care Management
Torch Institute Dubai
Mar 2024
Sterilization Supply Technician (CSSD)
IISSM & TESDA
Mar 2019
Computer Technician
TESDA
Mar 2006

Hobbies and interests

Mountain Biking
Hiking