Operations Manager
UFC Gym
Total years of experience :15 years, 8 Months
• Leadingtheday-to-dayoperationsoftheUFCgymfacility
• Managingandsupervisingstaffmembers, includingtrainers, receptionists, andmaintenancepersonnel
• Developingandimplementingoperationalprocedurestoensuresmoothandefficientgymoperations
• Overseeingmemberservices, includingmembershipsign-ups, renewals, andcancellations
• Coordinatingwiththemarketingteamtopromotegymservicesandevents
• Monitoringandoptimizinggymequipmentmaintenanceschedules
• Ensuringcompliancewithhealthandsafetyregulationsandmaintainingacleanandsafeenvironmentformembersand
staff
• Handlingcustomerinquiries, complaints, andfeedbackinaprofessionalmanner
• Analyzingkeyperformancemetricsandimplementingstrategiestoimprovegymperformanceandprofitability • Collaboratingwiththeregionalorcorporatemanagementteamonstrategicinitiativesandobjectives.
• Greet every resident with a friendly and welcoming manner
• Maintain a clean and organized Reception and work area
• Proactively introducing new classes and Engaging Sales Presentations of classes to residents
• Processing payments, commission and all financial reports
• Uploading of new classes in the portal (webpage) and replies for amenity booking request
• Processing Clubhouse Membership - Renewal and New applications
• Use appropriate verbiage when answering telephone inquiries and complaints sent thru customer care
• Utilize the use of Diary to properly communicate and endorse anything to the next shift
• Greet every guest with a friendly and welcoming greeting
• Maintain a clean and organized Front Desk and work area (including public spaces)
• Engaging Sales Presentations and Selling Memberships to prospective customers when the Sales Department is not available
• Renewal Ambassador in the Club by actively engaging with Members and being proactive w/ regards to members upcoming Renewal
• Document all guest complaints and alert appropriate parties in a timely manner
• Maintain and update all required logs, sign-in sheets, and forms
• Use appropriate “verbiage” when answering telephones or emails
• Utilize, complete and file shift checklist for each shift worked
• Report and Document all guest inquiries / comments / complaints and inform the Manager in a timely manner
• Assist customers identify and purchase products they desire
• Providing customers high class customer service throughout the sales process
• Processing cash or card payments and balancing cash registers with receipts
• Handling exchange / refunds and warranty claims
• Maintaining outstanding store condition and visual merchandising
• Stocking shelves with merchandize
• Keeping up to date with special promotions and putting up displays
• Involved in stock control and receiving of new shipments
• Responsible for security within the store and being on the look out for shoplifters
• Coordinate with guests to record drink and food orders
• Develop and maintain good relations with cooks in kitchen to take food orders
• Administer efficient delivering food and drinks to dinner table to ensure good dining services
• Participate in all conference and meetings for dining services
• Monitor and ensure clean dining areas
• Perform duty by keeping napkins in folds
• Coordinate with respective team leaders and manage all service requirements to ensure efficiency in working
• Retrieve and review Investor Support Services referrals
• Review the referral; Full and complete vs. referrals that were delivered with known Missing Documents, review and retrieve loan
documents and system information from various Chase mortgage systems and then place the documents in an electronic file in PEGA
• Contact 3rd party companies/contacts to request for copies of origination documents and complete requests from investors
• Prioritize incoming work load
• Receive and reply to incoming status requests
• Provide assistance to peers with their workloads if required
• Work special projects or other duties as assigned
• Research required information using available resources
• Searches both Property and General Index of the address being searched
• Provides assessment information of the given property
• Examines and analyses the factors to show on the report, which may affect the property
• Re-assign all orders that cannot be successfully searched using the current resources
• Marking all pertinent information in the documents provided for the search for use in data entry
• Keys in pertinent information from the documents provided from the search
• Receiving/Shipping IT Equipment
• Inventory Control
• Verify Received/shipping materials to packing
• Asset Tagging inventory
• Report Inaccuracies
• Prepare status inventory reports
• Maintain required documentation of all transactions
• Maintain receiving/shipping are and required supplied
• Perform count verification as directed
• Responsible in the recruitment of new Sales Executives/Broker
• Monitor and evaluate all sales activities of our department
• Coordinate the necessary logistical support needed for all sales activities such as Open Houses, Exhibit, Buyer’s Day, Sales Rally, etc.
• Assist Sales Executive/Broker in sales presentation
• Assist Client/Buyers in site visit/tripping for local
• Conduct Product Knowledge Seminar and Site Orientation for all sales force in local operation
• Responsible for the campaign of new and existing promos for local operation
• Act as a liaison between the developer and customer
• Ensure the delivery of proper customer service to buyers
• Handles exhibitions and promotions in different malls in Metro Manila and other provinces
• Orienting the staff’s and sales clerks in a particular store about our products, explaining the selling points of a product and how they can better sell the products
• Receiving phone call inquiries regarding our products
• Designing a theme for dealer stores to promote products for special occasions like Christmas and others
Computer Science is the study of computers and computational systems. Unlike electrical and computer engineers, computer scientists deal mostly with software and software systems; this includes their theory, design, development, and application. Principal areas of study within Computer Science include artificial intelligence, computer systems and networks, security, database systems, human computer interaction, vision and graphics, numerical analysis, programming languages, software engineering, bioinformatics and theory of computing. Although knowing how to program is essential to the study of computer science, it is only one element of the field. Computer scientists design and analyze algorithms to solve programs and study the performance of computer hardware and software. The problems that computer scientists encounter range from the abstract-- determining what problems can be solved with computers and the complexity of the algorithms that solve them – to the tangible – designing applications that perform well on handheld devices, that are easy to use, and that uphold security measures.