Deputy Operation Manager
Al Ramooz National Veolia LLC
Total des années d'expérience :21 years, 6 Mois
Joint Venture Between ARN & Veolia) Sultanate of Oman
(Project: - Waste Collection & Landfill Operations in Al Buraimi & Al Dhahirah in Sultanate of Oman)
•Responsible for the daily operations of the Operations, including the Solid Waste Management Plan, equipment, department, employees, Household Hazardous Waste and recycling programs. All County solid waste facilities to be operated in compliance with the Region issued operating permit(s).
•Daily and long-range supervision to be detailed in a plan that is coordinated through the Region Administrator and ensures compliance with current budget and with state and federal mandates.
•Researches state and federal regulations in relation to operations. Determines impacts of new or modified regulations or state policies and develops or assists in modifying operations or facilities to comply with these regulations.
•Attends technical training sessions to improve knowledge of state and federal regulations and landfill management.
•Maintains financial records and prepares annual budget, Capital Improvement and Equipment Replacement Plans. Assures that Landfill operations are completed in accordance with the approved budgets and plans.
•Evaluates data, plans, trends and issues concerning solid waste disposal and the operation of the Landfill.
•Investigates solid waste complaints, notices and inquiries in cooperation with other County/State officials.
•Works with the State of Regional Department of Health and Environment, the Solid Waste Planning Committee, the public and area cities on solid waste codes, standards, permits, record keeping and reporting.
•Develops and provides education programs on solid waste and recycling issues.
•Promotes waste minimization, environmental protection and environmental health in region through own efforts and in cooperation with the Solid Waste Planning Committee
To co-ordinate all activities; to ensure the required standard of service is achieved and maintained
•To grow services in order to meet client’s and expectations, whilst maintaining strict budgetary control in line with Client requirements
•To ensure that all statutory and Company regulations and policies relating to hygiene, health, safety and fire are enforced and maintained
•To ensure that the on-site security systems in respect of all functions managed are effective and maintained
•To ensure regular, ongoing and effective statutory and company training for all staff to maximize their full potential
•To liaise with all staff to ensure effective and meaningful communication
•To take responsibility for the delegation of recruiting, supporting, and managing staff, formally and informally, with appropriate record keeping, according to the needs of the unit and within the procedure laid down by the Company
•To keep records of any disciplinary issues, ensuring the Operations Manager / Partner and Human Resources Manager are informed of these
•To hold monthly and effective staff meetings
•To undertake regular meetings with the on-site Client as set out in the Service Level Agreement to ensure effective and meaningful lines of communication are maintained
•To liaise with Establishment Staff (both academic and non-academic) to ensure efficient and effective lines of communication are maintained
•The recruitment and management of client staff associated with the running of the cleaning and catering department
•To present a smart and professional image at all times
•To ensure that the required standards and procedures of staff selection, appointment and induction training are undertaken
•To undertake the completion of an appropriate quality audit system on a termly basis, and to compile an action plan with regard to audit, to ensure its implementation.
•To attend company meetings and training courses as required.
•To keep the Operations Manager / Partner informed of all the important matters relating to activities on- site
•Monitor standards of operation, ensuring that the required standards are achieved and maintained
•Monitor financial performance to ensure that pre-set budget limits are maintained
•Where variances do occur, ensure written explanations are provided to justify these and to implement required action plans to ensure correction where appropriate
•Assist in the preparation of forward planning relating to the refurbishment of all areas
•Ensure forward planning relating to special cleaning requirements provided on an ongoing basis: e.g. carpets, windows, etc.
•Continually monitor all food standards, to ensure that they are to the required client and satisfaction
•Monitor all hygiene standards, to ensure they are maintained to the required client and satisfaction
•Undertake regular and effective promotions and special days
•Assist in the compilation of the annual Catering Budget
•Monitor financial performance (e.g. supply chain, sales, labor, expenses, internal issues) to ensure that the pre-set budget figures are maintained and, when variances do occur, to provide written explanation of these costs, and to implement action plans for correction.
•Ensure all special functions are completed to the required standard of food and service and are also undertaken within pre-budgeted costs, undertake development plans for both heavy and light equipment to ensure pre-planned phased purchasing
To co-ordinate all activities; to ensure the required standard of service is achieved and maintained
•To grow services in order to meet client’s and expectations, whilst maintaining strict budgetary control in line with Client requirements
•To ensure that all statutory and Company regulations and policies relating to hygiene, health, safety and fire are enforced and maintained
•To ensure that the on-site security systems in respect of all functions managed are effective and maintained
•To ensure regular, ongoing and effective statutory and company training for all staff to maximize their full potential
•To liaise with all staff to ensure effective and meaningful communication
•To take responsibility for the delegation of recruiting, supporting, and managing staff, formally and informally, with appropriate record keeping, according to the needs of the unit and within the procedure laid down by the Company
•To keep records of any disciplinary issues, ensuring the Operations Manager / Partner and Human Resources Manager are informed of these
•To hold monthly and effective staff meetings
•To undertake regular meetings with the on-site Client as set out in the Service Level Agreement to ensure effective and meaningful lines of communication are maintained
•To liaise with Establishment Staff (both academic and non-academic) to ensure efficient and effective lines of communication are maintained
•The recruitment and management of client staff associated with the running of the cleaning and catering department
•To present a smart and professional image at all times
•To ensure that the required standards and procedures of staff selection, appointment and induction training are undertaken
•To undertake the completion of an appropriate quality audit system on a termly basis, and to compile an action plan with regard to audit, to ensure its implementation.
•To attend company meetings and training courses as required.
•To keep the CEO / Partner informed of all the important matters relating to activities on- site
•Monitor standards of operation, ensuring that the required standards are achieved and maintained
•Monitor financial performance to ensure that pre-set budget limits are maintained
•Where variances do occur, ensure written explanations are provided to justify these and to implement required action plans to ensure correction where appropriate
•Assist in the preparation of forward planning relating to the refurbishment of all areas
•Ensure forward planning relating to special cleaning requirements provided on an ongoing basis: e.g. carpets, windows, etc
Al Naba Holding LLC for Integrated Facilities Services caters for more than 12, 000 people in all over oman for various sectors)
Operations
•Organizing, leading and motivating the catering team;
•Planning menus in consultation with chefs;
•Ensuring health and safety regulations are strictly observed;
•Budgeting and establishing financial targets and forecasts;
•Monitoring the quality of the product and service provided;
•Keeping financial and administrative records;
•Managing the payroll and monitoring spending levels;
•Maintaining stock levels and ordering new supplies as required;
•Interacting with customers if involved with 'front of house' work;
•liaising with suppliers and clients;
•Negotiating contracts with customers (in contract catering).
Marketing
•Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
•Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
•Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
•Represents the executive by attending meetings in the executive's absence; speaking for the executive.
•Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
•Maintains customer confidence and protects operations by keeping information confidential.
•Completes projects by assigning work to clerical staff; following up on results
Al Naba Holding LLC for Integrated Facilities Services caters for more than 12, 000 people in all over oman for various sectors which provides Facilities management Like: - Cleaning, Waste Disposal, Landscaping, Pest Control in various commercial sectors of Oman)
Marketing
•Liaising and networking with a range of stakeholders, e.g. customers, colleagues, suppliers and partner organizations;
•communicating with target audiences and managing customer relationships;
•Sourcing advertising opportunities and placing adverts in the press (local, regional, national and specialist publications)
•Maintaining and updating customer databases;
•Conducting market research such as customer questionnaires and focus groups
•Contributing to and developing marketing plans and strategies;
•Monitoring competitor activity;
•Supporting the marketing manager and other colleagues.
Operations
•Liaison with, Site Managers, Caretakers and other site users through monthly visits in order to ensure efficient completion of SLA requirements and for solutions of operational difficulties not otherwise dealt with at site level.
•Recruit new site-based staff, assist with interviews for Caretakers if requested by Customer. Ensure induction and skills training is delivered and probation monitored. Actively seek to maintain and improve staff morale.
•Inspect premises to ensure that cleaning standards specified in the Service Level Agreements are maintained or improved. Plan remedial work. Investigate and identify reasons for poor standards and take action to prevent re-occurrence.
•Re-allocate and restructure work areas of staff, as appropriate to ensure the equitable allocation of work and the effective use of the workforce.
•Provide cover for absent site-based staff including Caretakers and arrange and organize resources to deal with emergencies, e.g. cleaning after a flood or vandalism.
•Monitor material stock levels and ensure that adequate supplies are maintained at all times to meet budget and service requirements.
•Review new and replacement equipment requirement, visually checking cables and plugs on equipment, promptly reporting any equipment that may require repair.
•Ensure that all procedures and systems detailed in the Quality Management Handbook are in place and operational on all sites and other areas within your responsibility.
•Any other duties deemed appropriate to the grade and nature of job
Falaj Daris Hotel Sultanate of Oman
(4 Star Delux Hotel under the government entity of ROP Pension Trust)
•Assist the Front Office Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis
•Attend to Guests’ enquiries, requests, complaints and compliments
•Monitor departmental costs to ensure performance against budget
•Ensure proper training and procedures are in place to ensure provision of quality services
•Attend to crisis or emergency situations and perform service recovery
•Record the details of events in Duty Manager Log Book and to take necessary actions
•Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
•Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.
•Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them.
•The ability to display a high degree of professionalism and integrity as befitting a member of management
4 Star Delux Hotel under Management of Accor Group of Hotel)
•Tidy appearance with attention to personal detail
•Ensuring relevant checklists are used/completed
•Cleaning tasks to be carried out thoroughly
•Dealing with various guest demands
•Ensure safety at all times to guests, staff and hotel generally
•Willing to undertake any relevant training as directed by management
•Adhere to all health and safety and security policies/procedures
•Ensure all guests are dealt with promptly and sincerely at all times
•Be knowledgeable about the hotel, its facilities and the local area
•Handle reservations to the company standards
•To carry out shift accounting and other procedures daily
•Ensure guest correspondence is prepared accurately
Business Administration