رولاندو Tan Jr., Reservation Supervisor

رولاندو Tan Jr.

Reservation Supervisor

Saadiyat Rotana Resort & Villas

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Computer Science
الخبرات
14 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 8 أشهر

Reservation Supervisor في Saadiyat Rotana Resort & Villas
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ أكتوبر 2017

 Perform Reservations Quality Control Check on reservations received yesterday.
 Action all incoming emails and faxes (booking, inquiry, offer) and follow up if required.
 Follow up and action yesterday’s late cancellation.
 Responsible to train the new team member for all new commerce.
 Make sure all inquiry is attended at all times as per the guest request, groups and individual (email or telephone)
Recognition
 L.I.F.E. Card Awardee - Marketing Department

Reservations Agent في Sofitel Dubai The Palm Resorts & Spa
  • الإمارات العربية المتحدة - دبي
  • مايو 2016 إلى سبتمبر 2017

 Attends and handles all incoming and outgoing room reservation requests, as per the standards and procedures
 Attracts guests to enhance their loyalty, providing a distinctive service through communication and sales skills, in
order to increase revenue
Recognition
 Nominated as Ambassador of the Month (“Heart of the House”)

Front Office Team Leader في ZiQoo Hotel Apartments
  • الإمارات العربية المتحدة - دبي
  • أبريل 2013 إلى مايو 2016

 Trains all front office personnel and schedules the front office staff
 Supervises workload during shifts
 Monitor high balance guest and take appropriate action
 Ensure that employees are attentive, friendly, helpful and courteous to all guests, managers & other employees
 Resolve issues & complaints in a quick and efficient manner to maintain a high level of customer satisfaction &
quality service
Recognition
 Promoted from Senior Receptionist to Front Team Leader (January 2014)

Front Office Supervisor في Gulf Oasis Hotel Apartments
  • الإمارات العربية المتحدة - دبي
  • يناير 2011 إلى أبريل 2013

 Supervise daily shift process ensuring all team members adhere to standard operating procedures
 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
 Takes responsibility in the absence of the Duty Manager or Front Office Manager
 Supervise the operations of the front desk to ensure an optimal level of service & hospitality is provided to the guests
 Build strong relationships and liaise with all other departments especially Housekeeping, Reservations and Accounts
Recognition
 Promoted from Front Office Agent to Front Office Supervisor (August 2012)
Other Experiences
 Worked as PRO reliever from February until July 2011
 Worked as Reservations Agent reliever from February until March 2012, and January until February
2013

Guest Service Attendant في Jumeirah Golf Estates
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2009 إلى يناير 2011

 Attending the guests from arrival through departure and providing personal attention and overall exemplary service
 Handling of guest’s golf equipment and belongings
 Staging golf carts, care and upkeep; practice ball distribution, collection
 Assigned as a starter, player’s assistant and bag drop attendant
Trainings Attended
 Personal Skills Development Program (May 3-June 14, 2010)
 Communications Skills Training Program (March 31, 2010)
 Health & Safety Standards Training Program (October 1-November 1, 2009)
 Hygiene & Grooming Standards Training Program (October 1-November 1, 2009)

الخلفية التعليمية

بكالوريوس, Computer Science
  • في Colegio San Agustin
  • مارس 2009

Specialties & Skills

Hotel Reservations
Hotel Management
Administrative
Graphic Design
Customer Service
Adobe Photoshop
OPERA System
Microsoft Office
IDS Fortune Next (Hotel System)
Communication

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
العربية
مبتدئ

العضويات

United Hoteliers of the Philippines — UAE
  • Member
  • December 2015