رولاندو Tan Jr.

 Perform Reservations Quality Control Check on reservations received yesterday.
 Action all incoming emails and faxes (booking, inquiry, offer) and follow up if required.
 Follow up and action yesterday’s late cancellation.
 Responsible to train the new team member for all new commerce.
 Make sure all inquiry is attended at all times as per the guest request, groups and individual (email or telephone)
Recognition
 L.I.F.E. Card Awardee - Marketing Department

 Attends and handles all incoming and outgoing room reservation requests, as per the standards and procedures
 Attracts guests to enhance their loyalty, providing a distinctive service through communication and sales skills, in
order to increase revenue
Recognition
 Nominated as Ambassador of the Month (“Heart of the House”)

 Trains all front office personnel and schedules the front office staff
 Supervises workload during shifts
 Monitor high balance guest and take appropriate action
 Ensure that employees are attentive, friendly, helpful and courteous to all guests, managers & other employees
 Resolve issues & complaints in a quick and efficient manner to maintain a high level of customer satisfaction &
quality service
Recognition
 Promoted from Senior Receptionist to Front Team Leader (January 2014)

 Supervise daily shift process ensuring all team members adhere to standard operating procedures
 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
 Takes responsibility in the absence of the Duty Manager or Front Office Manager
 Supervise the operations of the front desk to ensure an optimal level of service & hospitality is provided to the guests
 Build strong relationships and liaise with all other departments especially Housekeeping, Reservations and Accounts
Recognition
 Promoted from Front Office Agent to Front Office Supervisor (August 2012)
Other Experiences
 Worked as PRO reliever from February until July 2011
 Worked as Reservations Agent reliever from February until March 2012, and January until February
2013

 Attending the guests from arrival through departure and providing personal attention and overall exemplary service
 Handling of guest’s golf equipment and belongings
 Staging golf carts, care and upkeep; practice ball distribution, collection
 Assigned as a starter, player’s assistant and bag drop attendant
Trainings Attended
 Personal Skills Development Program (May 3-June 14, 2010)
 Communications Skills Training Program (March 31, 2010)
 Health & Safety Standards Training Program (October 1-November 1, 2009)
 Hygiene & Grooming Standards Training Program (October 1-November 1, 2009)