Sales Consultant (Contractual)
Interfield Global Software Inc. (E-commerce division - Equipment Hound)
Total years of experience :22 years, 6 Months
• Introduced the equipment marketplace at construction exhibitions to onboard new vendors.
- Promoted environmentally green dust suppression solutions during construction exhibitions.
- Engaged potential clients for product adoption.
• Founded organizing venture to improve efficiency in using home spaces.
• Elevated small business operations by optimizing inventory management and process quality standards.
• Enforced Hilti quality standards in customer communications and service.
• Trained customer care and sales teams on sales and repair processes.
• Expedited dispatch for critical tool repairs.
• Managed recruitment, training, and development for the tool customer care team.
• Conducted site and office, demos and sales training, managed CRM activities, and expanded new business accounts.
• Collaborated with internal teams to enhance customer support, and handled payment collections.
• Awarded Top Club Salesperson of the Year in 2014.
- E-Business:
o Trained customer service, sales & other internal teams on SAP transactions and new website usage.
o Analyzed and targeted potential customers suitable for E-business.
o Trained customer procurement and field teams on usage and functionality.
- Fleet-Management:
o Implemented and tested the SAP Fleet module and trained various internal teams on process flows.
o Enhanced Fleet procurement and operational processes for customers.
o Analyzed and approached suitable Fleet contract customers.
• Collaborated with headquarters to set up and relaunch the local website for online purchases with SAP integration for e-business.
• Conducted customer interviews to assess online buying readiness.
• Enhanced customer touchpoints across the region to meet corporate Hilti standards, including email signatures, signage, and sales materials.
• Managed production and design of print materials and coordinated with media partners for advertising and press releases.
• Collaborated with the corporate retail team on layout designs, setup, product placements and re-launch of Hilti centers.
• Updated the regional website and ensured online compliance with domain setups and email standards.
• Monitored marketing and engineering budgets.
• Highlighted regional quality complaints between product managers & HQ.
• Tracked new product metrics and distributed technical data dossiers to the region.
• Planned and executed the print media schedule for ads and press releases.
• Organized regional marketing events and produced newsletters.
• Oversaw corporate identity and design conformity for regional and partner markets.
• Routed calls, and handled general office administration for marketing and training.
• Updated customer order statuses and delivery dates.
• Coordinated with logistics to expedite orders, and processed sales transactions using Orion ERP.
• Lead the customer database clean up activities.
• Aligned with media outlets for marketing the various properties.
• Supplied sales agents with essential BTL marketing materials.
- Supported the Regional Manager in creating marketing materials, and coordinated with publishing houses for PR and ad inserts.
- Ensured alignment of local and international campaigns, and organized workshops and seminars for resellers and distributors.
- Supported the Business Development Team with BTL & ATL activities to meet marketing objectives.
- Collaborated with the creative team on online media promotions and user analytics for corporate clients.
- Coordinated with event organizers as media sponsors, and organized inter-school quiz competitions.
- Facilitated the factory outlet setup during the soft launch.
- Organized merchandise and replenished stock.
- Assisted customers throughout the sales process.
- Conducted sales coordination activities (database management and pitching).
- Sourced new potential clients for the Business Development team to liaise with.
- Cold called customers to successfully sell hotel loyalty programs.
- Renewed existing customer subscriptions.
- Converted lost customers to renewals.