Customer Service Representative
TELETECH
Total years of experience :3 years, 8 Months
Worked as a customer service representative. handling inbound calls to resolve customer queries specifically about the bill and products that we offer(phone plans and services)
Customer Service Representative
Mezza Residences, Sta. Mesa, Manila, Philippines
Oct. 20, 2011-Apr 15, 2012
Key Responsibilities:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Fulfills request by clarifying desired information; completing transaction; forwarding request.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
• Enhances organization reputation by taking ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments.
Senior Representative Level II
Mezza Residences, Sta. Mesa, Manila, Philippines
April 15, 2012-June 2013
Key Responsibilities:
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Providing full support for the team that I'm assigned for.
• Taking ownership of the call by taking escalations as a senior representative to gain customer's trust and provide good customer service experience specially for recurring issues and customers who's asking for higher management.
• Gave one on one coaching for reps to ensure that they are improving for each and every opportunity.
• Provide feedback to reinforce the improvement of the agent's opportunity.
• Call listening to identify the agent's opportunity and to be aligned with the agents progress report.
• Sending out agents' month to date performance to the team manager.
NCO T-MOBILE GENCARE
Ubertrade, Inc.
Sales Executive Sy 2010-2011
Balintawak, Quezon City, Philippines
Key Responsibilities:
• Visit potential customers for new business.
• Provide customers with quotation and negotiate the terms of agreement and close a sale.
• Gather market and customer information and provide feedback on buying trends.
• Represent my organization at trade exhibitions, events and demonstration.
• Identify new market and business opportunities.
• Record sales and send copies to the sales office.
• Review own sales performance.
• Field work (inventory) to check availability of the products.
CHARACTER REFERENCE: Available upon request
I hereby certify that the above information is true and correct to the best of my knowledge.
Tertiary: Sy 2006 - 2010 Bachelor of Science in Entrepreneurial Management Polytechnic University of the Philippines Sta. Mesa, Manila, Philippines Secondary:
Sy 2001 - 2005 Holy Rosary College foundation Tala, Caloocan City, Philippines
Elementary: A. Mabini Elementary School Sy 2000 Tala, Caloocan City, Philippines