Reception
Bhatia Brothers Fze
Total years of experience :6 years, 11 Months
General Responsibilities:
> Under the direct supervision of the supervisor/manager.
> Knowledgeable in SUN SYSTEM and FOCUS SYSTEM.
> Encode sales information to CRM.
> Process Purchase Order as per needed.
> Making a quotation on an enquiry sent by clients on a specific period of time.
> Route calls to specific person.
> Take and relay messages.
> Answer inquiries about the company.
> Coordinate mail flow in and out of office.
> Collect and distribute parcels and other mail.
> Attend phone call inquiries from prospect clients.
> Address concern to related person regarding clients quotation.
> Schedules meetings and interviews as requested by Manager.
> Schedules conferences by reserving facilities or Conference room.
> Makes photocopies, faxes documents and performs other clerical functions.
> Performs customer service functions by answering employee requests and questions.
> Performs other duties as assigned.
> Deliver excellent Customer Service at all times.
CYBER CITY TELESERVICES
Clarkfield Pampanga, Philippines
CUSTOMER SERVICE REPRESENTATIVE
December 2009 - September 2012
General Responsibilities: • Attends to client's concerns, inquiries, request concerning services, products, billing, claims, and reports problem areas
• May be required to work in one or multiple queues/skill sets over various customer contact channel
• Responsible for improving customer retention through programs and service provided to the costumer
• Assist the team leader in preparing the productivity data for the team
• Training and supervising junior employees
• Attends seminars and workshop for proper customer handling and telephone manners.
• Analyzes transactions, corrects records and adjust errors.
• Continually maintain working knowledge of all company products, services and promotions
• Makes recommendation according to customer needs on feature, accessories, upgrades and rate plans
• Communicates with customers using a web-based tools demonstrate the associated proficiency in typing and grammar
STOTSENBERG LEISURE PARK AND HOTEL CORP.,
CASABLANCA CASINO
Clarkfield Pampanga, Philippines
HUMAN RESOURCES PERSONNEL
July 2008-November 2009
General Responsibilities: • Under the direct supervision of HRD Manager, assist in the screening and interview of rank and file applicants
• Give proper orientation to the newly hired employees pertaining to the company policies, programs, rules and regulation
• Responsible in filing documents
• Assist in resolving employee's problem; counsels with employees and supervisors concerning performance and disciplinary matters
• Reviews and make recommendations as to discipline/discharge of employees
• Monitor daily attendance including absences, tardiness, overtimes and leaves
• Assist in preparing monthly and quarterly government remittances (eg., Pag-Ibig, SSS, Philhealth)
• Perform related duties and responsibilities
AIR FORCE CITY HOSPITAL
Clarkfield Pampanga, Philippines
VOLUNTEER NURSE
December 2007 -June2008
General Responsibilities: • Work closely with entire team of healthcare professionals and having complete understanding of the facility
• Performs all nursing duties adhering to all facility policies and procedure
• Assess and monitor patient's progress and identify any changes in status, acting on those changes to ensure patient's comfort and safety
• Assist Physician and all the healthcare professionals caring for patients, always giving a complete and thorough report of patients condition at the end of shift
• Perform routine nursing care and precaution practices at all times
• Actively demonstrate a working knowledge of nursing theory, techniques, principle and practice
TRAININGS
* Basics of Effective Communication
* American-British Training Program (Costumer Care)
TERTIARY Our Lady of Fatima University Hilltop Mansion, Lagro, Fairview Quezon City Bachelor of Science in Nursing (2003-2007)