Senior Human Resources Generalist
Saudi Biotechnology Manufacturing Company (SAUDIBIO)
Total des années d'expérience :15 years, 11 Mois
As a Senior Human Resources Generalist, I specialized in recruiting and Training. Some of the other task I flexibly handle and manage are Payroll, Ticketing, and Administration in HR Department. Authorized to review qnd sign Quality Management System (QMS) documents on behalf of HR. Innovate HR policies and Procedures, specially the forms and other development processes.
I work as Recruitment and training specialist for Construction and Telecommunications.
Recruiting from searching until onboarding. Dealing with international and local recruiting agencies. Communicate with stakeholders for their job needs or requirements. Ensuring timely recruiting process is adhered.
Training Specialist, assist and coordinate training requirements of employees.
• Training Manager (Promoted Nov, 2014 to January, 2015)
Job Summary:
- Directly Reports to the CEO
- Provide assistance to the Sales and Marketing Department.
- Assigned on the Strategic and Development Planning
- Product Advertising
- Company Brochure Enhancement
- Company Website updating and monitoring
- Prepare Annual Training Plan
- Observe Specific Standards necessary to ensure the quality of training service which contributes to the popularity of customers demand
- Search, communicate, and Negotiate with Potential instructor internationally.
- Prepare Instructor’s CV and Course outlines for Technical and Commercial Proposal purposes.
- Review and note Financial Proposal from Sales and Marketing Department before submission to the client.
- Assign Qualified Instructor to deliver the confirmed Public courses in any location.
- Responsible for Vendor Registration
- Make Third Party Partnership at all level
- Make sure that all documents are properly archive for future purposes.
• Sales and Marketing Manager (July, 2014 to October 2014)
Job Summary:
- Directly Reports to the CEO
- Monitor the Sales and Marketing Department
- Assist on Management’s operations
- Supervise & Evaluate the Key Account Executives and Telemarketers Quarterly Performance
- Prepare:
o Annual Training Plan
o Technical and Commercial Proposals
- Evaluate and Communicates with Instructors in their field of expertise to be assigned in our confirmed Public courses.
- Assist on the execution of our Training Delivery inside and outside KSA.
- Communicates and Maintain good relationship with our Partners.
- Provide additional coaching skills to Sales and Marketing team.
-Handles and monitor a team on admin and recruitment of Native English teachers.
-Conduct Final Interview to the qualified Native English teacher applicant.
-Monitor aviation projects of the company.
-Handles Technical Training courses on aviation.
-Point of contact with our aviation partners in United Kingdom and New Zealand.
-Conduct personal visits to our clients to address their required needs in line with Technical and Soft skills courses.
-With a given convenient time, market training courses to our clients in all fields of Technical and Soft skills courses.
-Monitor our training delivery and making sure that everything has been prepared before the delivery.
-Create Technical and Financial proposal as per the client's requirements.
-Communicate with instructors in all fields and propsed them to our clients.
-Developed annual training plan.
-Provide reports and updates on project status to Technical Training Manager and Operations Manager.
-Provide excellent customer service
Job Summary:
- Meeting Clients to discuss their training requirements
- Making course proposals for clients
- Provide instructions to my subordinates
- Marketing training courses
- Analyzes team Performance
- Processing Request of my subordinates
- Assist clients for their training request
- Assisting my subordinates for course outline request.
- Develop Technical and Financial Proposal
- Communicate with Instructors to be proposed to our client
- Provide Excellent Customer Service
General Motors Cars (GM) Customer Service Specialist USA Account
- Chevrolet
- Pontiac
- Buick
- GMC
- Hummer
Job Summary:
- Assisting clients with their vehicle inquiry (Warranty and Vehicle Identification Number information).
- Assisting clients in locating a nearest GM Dealership
- Assisting clients in minor CAR trouble shooting
- Assisting clients in the Navigation system
- Assisting clients in Negotiating Vehicle expenses
- Assisting clients in resolving issues from dealerships
- Responsible in Making Business Cases on clients issues
Team Coach (Promoted)
Job Summary:
- Coach Agent’s in pacifying irate clients
- Taking Supervisory call request
- Evaluate Agents Call Performance
- Provides product training
- Provide Performance Analysis Report
In bound Customer Service Representative (USA Account)
Job Summary:
- Assist customers in Cancelling and Refunding their accounts
- Provide additional product information to the customers
- Encode request from Clients
- Calling clients follow up in different states in US of America