Customer Service Admin Officer
Golden Merchant International Trading LLC
Total years of experience :5 years, 5 Months
• Make daily outbound calls to managers and directors from Purchasing, Procurement, Events and Marketing departments, introduce the company, give details about the products and services of the company and arrange a meeting appointment with them.
• Call and make new clients and keep in touch with existing clients.
• Handle and reply to all incoming emails from clients, business partners, and managers on a daily basis.
• Provides daily customer support to clients through phone, email, or in person for visiting clients.
• Responsible for handling all documentations, registrations, importation of goods abroad, processing of payments and orders.
• Responsible for contacting and coordinating with companies for their services such as freight&cargo, insurance, cleaning and maintenance, etc.
• Handle all Dubai Municipality related tasks.
• Handles overall office management.
• Coordinate with colleagues and managers regarding the daily work flow.
• Make monthly updates and research of product price list on the market.
• Provide supervision and assistance to our storekeepers and sales people.
• Responsible for general administrative support and customer support in the office.
• Central point of contact between clients and the company regarding orders, inquiries, and complaints.
• Principal administrator of the office.
• Manages the day to day operations of the company.
• Provides customer service through phone, e-mail, and in person.
• Set-up and attend meetings with client.
• Responsible for the direct supervision of office staff.
• Administers various HR policies and activities including staff recruiting
- phone screening and initial interview, attendance checking,
computation of vacation and sick leaves, compensation, recognition
program, performance reviews and progressive discipline.
• Ensuring office procedures and systems operate efficiently.
• Scanning and copying contracts, notes and other documents.
• Checking stationary levels and ordering new supplies.
• Collects employee time sheets for validation and payroll computation.
• Oversees employee allocations in case of leaves and absences.
• Performs day-to-day administrative functions which include:
- Answering phones and emails
- Setting appointments and coordinating meetings
- Maintaining schedules, setting travel arrangements
- Ordering and inventory of office supplies
- Daily data entry tasks
• Provides general administrative & clerical support to the main office.
• Supervises daily activities of sales associates deployed in their respective branches.
• Screens and directs high volume number of calls and emails.
• Provides customer support to all customer inquiries and complaints.
• Posts jobs, review resumes, conduct phone screens.
• Handles on boarding protocols including drug screens, background checks and references.
• Coordinates with the HR Manager of the processing of new hires, terminations and employee data including daily attendance records, leaves and absences.
• Assists with time sheet distribution and collection and bi-monthly payroll computation for all employees.
• Helps coordinate company events.
• Checks in visitors and employees and communicates directly with customers either by telephone, electronically, or face-to-face.
• Completes and maintains visitor logs as required.
• Answer telephones and transfer calls to appropriate staff members.
• Making schedule and organizing meetings.
• Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling.
• Maintain hard copy and electronic filing system.
• Coordinate and maintain records for staff office space, phones, and office keys.
• Collect and maintain PC inventory.