Ronald Durana

Assisted clients with travel inquiries, bookings, and documentation
Processed and assessed travel-related claims, ensuring accuracy and compliance
Provided excellent customer service, handling changes, cancellations, and settlement concerns
Promoted and sold travel packages, tickets, and related services
Offered travel advice on destinations, itineraries, and requirements
Managed reservations, ticketing, and payment processing accurately
Coordinated with airlines, hotels, and partners for seamless service delivery
Stayed updated on travel regulations, visa requirements, and company policies
Followed up with clients to ensure satisfaction and maintain strong relationships
Conflict resolution and effective communication with clients and partners

Managed customer complaints related to motor insurance claims promptly and professionally
Reviewed and verified claim payments for accuracy and policy compliance
Assessed and processed settlements, ensuring fair outcomes for all parties
Investigated discrepancies, disputes, and escalated claims cases
Coordinated with clients, insurers, garages, and third-party providers to resolve issues
Maintained accurate records of claims, payments, and complaint resolutions
Ensured all claims activities adhered to company guidelines and regulatory requirements
Provided clear updates and communication to customers regarding claim status and decisions
Assisted in fraud detection by identifying suspicious claims or inconsistencies
Collaborated with internal teams to optimize claims processes and improve customer satisfaction

Managed end-to-end motor claims processing and responded to customer inquiries
Assessed data, verified documents, and ensured accurate settlements
Coordinated with clients, insurers, and service providers to resolve claims
Investigated discrepancies and supported issue resolution
Ensured compliance with company policies and regulatory requirements
Delivered timely updates and high-quality customer service

Led and supervised a team of call center agents handling motor insurance inquiries, claims, and policy services
Monitored team performance to ensure KPIs, including service levels, quality, and customer satisfaction, were consistently met
Provided coaching, training, and performance feedback to enhance agent productivity and service quality
Handled escalated customer concerns, complaints, and complex insurance cases professionally
Managed policy issuance, renewals, endorsements, and claims coordination accurately
Ensured compliance with company policies, quality standards, and insurance regulations
Analyzed call center reports and metrics to identify trends and implement process improvements
Collaborated with underwriting, claims, and sales teams to deliver a seamless customer experience
Supported sales initiatives by driving upselling and cross-selling of motor insurance products
Maintained high standards of customer service and team engagement

andled inbound and outbound calls for travel bookings and services
Provided accurate information on fares, schedules, and travel requirements
Managed changes, cancellations, refunds, and rebookings efficiently
Resolved customer issues promptly and professionally
Processed reservations and issued tickets accurately
Coordinated with airlines, hotels, and travel partners to ensure smooth service
Maintained accurate customer records
Consistently met KPIs, including AHT, CSAT, and sales targets
Stayed updated on company policies, travel regulations, and industry guidelines

Clean and sanitize guest rooms, bathrooms, and public areas
Change linens, replenish supplies, and organize room amenities
Report maintenance issues and damaged items to management
Respond promptly to guest requests and inquiries
Follow health, safety, and hygiene standards
Maintain accurate records of room status and cleaning activities
Work efficiently to meet daily housekeeping schedules

Accurately entered and verified data across multiple internal systems
Assisted with general administrative and clerical office tasks
Maintained and updated databases with high attention to detail
Prepared and organized reports, spreadsheets, and documents
Reviewed data for errors and ensured consistency and accuracy
Managed confidential information in accordance with company policies
Supported team members with data-related tasks and record keeping
Coordinated with departments to streamline data flow and improve efficiency

Greet and assist customers, providing product information and recommendations
Promote and sell children’s shoes to meet sales targets
Maintain attractive and organized product displays
Monitor stock levels and coordinate with store management for replenishment
Handle customer inquiries, exchanges, and complaints professionally
Receive, unpack, and organize incoming stock
Monitor inventory levels and report shortages or discrepancies
Ensure proper storage, labeling, and rotation of products
Assist with stocktaking and record maintenance
Coordinate with sales staff to ensure product availability on the sales floor