Ronaldo Batalla

In charge of overseeing the operations and resources of the business on the Executive Level to align technology goals in the organizational objectives and implement it in day-to-day functions of each department.
• Led a team of 12+ IT professionals in delivering high-quality services and solutions.
• Implemented agile methodologies, resulting in a 30% increase in project delivery efficiency.
• Collaborated with C-suite executives to define technology roadmaps and align IT initiatives with business objectives.
• Oversaw infrastructure upgrades, system migrations, and cybersecurity enhancements.
• Spearheaded the implementation of a cloud-based ERP system Oracle Netsuite, streamlining processes and improving data accuracy.
• Managing day-to-day operational systems, helpdesk support system and the processes that provide visibility into goals, progress, and obstacles in our key initiativesHas developed the company technology resources to be aligned with short and long-term business goals. Which included updating the IT operations policies and procedures that provided enhancement in preventative maintenance activities.
• Led budget planning, managed operations expenditures and negotiating existing and for renewal contracts with vendors for various IT teams in Operations, Infrastructure, ICT and Management Information department across nationwide branches.
• Implemented the improved helpdesk support and presented the latest audit report with the Executive Committee that ensured them transparency and achieving their target cost savings.

Achievement: Nationwide Implementation of NETSUITE WMS (Warehouse Management System)

Built and developed the relationship between all department heads, external
partners, and vendors to continuously achieve the company’s vision and strategic
goals.
• Analyzed the key metrics for day-to-day performance of the operations
and provided recommendations on how to ensure efficient and timely
completion of group’s tasks.
• Identified and evaluated complex business and technology risk in
execution of strategic multi-year road map for IAM project, which
involved leadership support, budget, and personnel allocation, and
ensured that overall IT strategy and architecture plans and standards are
translated into IAM service programs, and aligned to security priorities of
the company in compliance of IAM leaders are doing across the
healthcare industry.
• Managed all existing contract for IT related services, 2nd level support,
working relationships with the IT vendor service provider and head of
department units to ensure the business-critical application is up to date
and is available during office hours.
• Demonstrated advanced understanding of business processes and lead
the company in creation and updating the policies on internal control of
risk management, internal control documentation, inventory and tracking
of assets, account access of all IT system, software asset reconciliation &
audit activities, auctioning and selling of obsolete assets, enforcing
supplier and outsourcer guidelines obligations service level agreement.

Worked with my team to execute and implement the IT plans that ensured the IT
Operations Group can fully supports the company daily operations.
• Managing day-to-day operational systems, helpdesk support system,
Identity & Access Management, Asset Management and the processes
that provide visibility into goals, progress, and obstacles in our key
initiatives.
• Monitored the helpdesk operations and processes which ensured that the
internal & external SLAs were maintained. Also, supported the end-user
community by providing user training and maintaining the systems
operational efficiency and stability.
Maintained the effective use of appropriate technologies in the delivery
of services and product which enhanced the organization’s reputation.
This includes implementation & management of IT Helpdesk (ServiceNow
system), updating and enforcing IT security policies, maintaining the
integrity and security of IT Networks in compliance with Data Protection
Act, risk management and ensuring the physical security of IT equipment
which resulted a consistent and high-quality IT services provided in the
organization.
• Developed disaster recovery plans and conducted regular security audits.
• Mentored junior team members and facilitated professional
development.

Over the past years, I have been responsible for leading and overseeing the organizations technology infrastructure, ensuring the smooth and efficient operation of IT services and systems. This role involved managing IT staff, coordinating technology-related projects, and implementing strategies to enhance system performance, security, and reliability. I was able to work with cross functional teams and led several IT teams of various multi-national companies from different industries: Healthcare, Manufacturing (Chemical, Garments, Electronics & Automotive), EPC (Engineering, Procurement & Construction), Logistic, IT System Integrator and IT/Telecom Service Provider.

• Project IT Manager - Goldlink Network Solutions Inc: Apr 2015 - 2016

• Provided a leadership, oversight, and hands-on management of AG&P Corporate Office (Manila Site) and Fabrication plant (Batangas Site) IT operation, infrastructure, and associated units such as Operation and Control, Network and Communication Operation, Helpdesk services and Data Center Operation.
• Performed as IT Site lead for each IT Services to support the AG&P sites such as Hosting services, DR services and Helpdesk operation services.
• Managed the entire IT team that support the front end and backend services in 1st and 2nd level of support to business system, networking, helpdesk and system administration to the business.
• Overall Project leader in major IT initiatives such as Disaster Recovery plan /site, Build the Site Data Center, and IT Site Infrastructure Hub readiness.
• Overall administration of company network infrastructure (LANs, WAN, and Intranet) and manage the operation of Data Center and Telephone System (IP Telephony)

• Provided leadership, oversight, and hands-on management of WR Grace Corporate Office (Manila Site) and Manufacturing plant (Canlubang Site) IT operation, infrastructure, and associated units such as Operation and Control, Network and Communication Operation, Global Helpdesk services and Data Center Operation.
• Performed as regional lead for each IT Global Services to support the APAC region such as Global Hosting services, Global DR services and Global Helpdesk operation services.
• Managed the entire IT team that support the 24x7 operation on front end and backend services in 1st and 2nd level of support to business system, networking, helpdesk, and system administration to the business.
• Overall Project leader in major IT initiatives such as Disaster Recovery plan /site, Build the Regional Data Center, Manila hub, Global helpdesk readiness, and IT Regional Hub readiness.

• Provided leadership, oversight, and hands-on management of HICAP IT operation, infrastructure, and associated units such as Operation and Control, Network and Communication Operation, and Data Center Operation.
• Created, updated, and enhanced operations IT policies and procedures, plan and execute preventative.
maintenance activities and initiatives
• Participated in IT Department budget planning and management of operations budget expenditures and negotiate and manage vendor support contracts.
• Performed technical work, delegate work assignments, performed resource allocation, planning, and control, measure results, and write weekly/monthly status reports.
• Maintained the integrity and security of IT Networks in compliance with Data Protection act.

• Overall responsibility for planning and implementing IT projects for Blue Horizon including four (4) garment manufacturing plant located in the Philippines.
• Identified new technological development that would support the entire company operation.
• Maintained and supported IT services for internal and external customers of the organization.
• Maintained the integrity and security of IT Networks in compliance with Data Protection act.
• Ensured that only approved and licensed software, hardware is located on the IT infrastructure with regular audits to ensure that users retain system conformance.
• Enforced IT Security Policies and advising on risk and risk management and ensuring physical security of IT equipment.
• Prepared the IT budget based on the company business plan /IT strategy document and obtain the approval of executive committee members. Manage the IT budget effectively.
• Managed of all existing contracts for IT related services, and 2nd level support. Create, build and maintain working relationships with IT vendor service provider.
• Overall administration of company network infrastructure (LANs, WAN and Intranet) and manage the operation of Data Center and Alcatel Omni PCX Enterprise (IP Telephony)

• Overall responsible of planning and implementing IT projects for Nissan Motor Philippines and Dealership in line with the strategy document.
• Identified new technological development that would support the entire company operation.
• Maintained and supported the IT services for internal and external customers of the organization.
• Maintained the integrity and security of IT Networks in compliance with Data Protection act.
• Consulted the head of department units in the organization to ensure the business-critical application are up to date and are available during office hours.
• Ensured that only Nissan approved and licensed software, hardware is located on the IT infrastructure with regular audits to ensure that users retain system conformance.
• Enforced Nissan IT Security Policies and advising on risk and risk management and ensuring physical security of IT equipment.
• Prepared the IT budget based on the company business plan /IT strategy document and obtain the approval of executive committee members. Manage the IT budget effectively.
• Managed of all existing contracts for IT related services, and 2nd level support. Create, build, and maintain working relationships with IT vendor service provider.
• Overall administration of company network infrastructure (LANs, WAN, and Intranet) and manage the operation of Data Center and Cisco Enterprise IP Telephony.

• Supervised the computer room operation and assist engineers in daily work activities. Managed and monitored the network components such as hubs, switches, routers, and multiplexers, including hardware equipment such as host server, AT&T Definity System 75 PABX/Terminals and Radio Paging Terminal Controller. Maintained the entire company operation and implement an effective security structure. Worked as System Administrator such as setup the network, tune up the server, protect the data and backup data. Accomplishment: Project Member for Network Infrastructure:

• Head and supervise the entire company network operation and implement an effective security structure. Perform as System Administrator for monitoring and network management. Accomplishment: Project Coordinator for new Network system and setup.
• Provide Technical supports for clients and customer such as manage and maintain network hardware equipment’s. make site preparation, installation, preventive/corrective maintenance and modification of computer and networking for project.