Sales Representative
Red Cross
Total years of experience :1 years, 9 Months
Generated 150+ qualified leads through implementing a strategic sales and outreach plan.
Booked high value meetings with 20+ stakeholders from top NGOs and organizations.
Closed 5 big deals by hosting strategy and proposal meetings with leaders and founders.
Led service delivery from onboarding to final execution achieving a 99% satisfaction rating.
Provided comprehensive customer service maintaining a client retention rate of 93%.
Exceeded targets by 157% for the last 2 quarters by building strong customer relationships.
Conducted training and development sessions to 240+ clients each month.
Improved sales by 13% by building and maintaining strong customer relationships.
Provided comprehensive customer service which achieved a satisfaction rate of 98%.
Reduced refund rates to 0.3% by identifying complaints and implementing solutions.
Addressed 92% of customer inquiries in the first interaction minimizing escalations by 3 times.
Increased client retention rate to 81% by implementing a relationship management process.
Managed and developed 80+ key accounts which generated $250, 000 in annual sales.
Conducted 150+ monthly meetings with new potential customers and existing accounts.
Achieved a sales conversion rate of 73% by tailoring sales pitches to individual customer needs.
Developed custom sales presentations and solutions which increased average deal size by 39%.
Provided comprehensive customer support which achieved a satisfaction rating of 96%.
Reduced refund rates to 0.2% through product recommendations and customer education.