Freight Specialist
UPS SUPPLY CHAIN SOLUTIONS
Total des années d'expérience :16 years, 8 Mois
-Operate as the control tower for all operations - handle all collection requests, coordinate with third- party transport vendor, warehouse, drivers and airline for flight schedules, arrivals and departures.
-Verify accuracy of invoices as per agreed rates, organise processing with Finance, and bill customers in a timely and accurate manner.
-Responsible for efficient and cost-effective customer service to both internal and external customers.
-Manage inbound and outbound processes into Dubai Free-Trade Zone and ensure compliant customs documentation to enable efficient customs processing.
-Prepare and manage all relevant documentation for export shipments.
-Maintain all databases and spreadsheets (billing and reports).
- Supervised the functions of the rest of the operations team.
- Responsible for preparing weekly rosters and reports for submission to the Project Manager. ◦ Verified accuracy of sub-contractor invoices.
- Filed daily reports on a monthly basis to ensure proper documentation.
- Managed responsibilities of other team members in their absence.
Operations Specialist
- Maintained constant communication with internal customers and sub-contractors to ensure all KBR employees were accounted for during chartered flights to Iraq and Afghanistan.
- Coordinated with logistics, operations, security and HSE to monitor employee eligibility to work in Iraq or Afghanistan.
- Responsible for producing accurate passenger manifest and aircraft utilisation reports that were delivered on time.
- Coordinated with DNATA in the retrieval of lost luggage.
AIR FRANCE & KLM June 2008 - February 2009
(Dedicated Staff)
- Maintained constant communication with passengers through follow-up phone calls and emails to ensure they were well-informed of the status of their lost/damaged bags.
- Coordinated with delivery drivers and DNATA ground-handling agents for smooth and on-time delivery of mishandled bags.
- Gathered information and prepared reports of missing bags on a monthly basis.
- Provided station managers with office and administration support services.
DNATA JUNE 2007 - February 2009
•BAGGAGE SERVICE AGENT
Mishandled Baggage Arrivals (Terminal 1)
- Handled customer complaints and inquiries, whilst safeguarding the airline’s reputation.
- Managed a large volume of inbound and outbound calls.
- Responsible for the secure, timely and accurate processing of passenger bags in the baggage storage facility.
- Responsible for monetary payments and deposits to the bank.