Ronny Bittar

• Leading the sales and business development of Samsung VRF air conditioning systems in the Kuwait market.
• Managing client relationships with consultants, contractors, and key stakeholders to secure project specifications and orders.
• Overseeing technical selections, system design support, and proposal submissions.
• Collaborating with internal teams and suppliers to ensure timely order processing, stock planning, and project delivery.
• Analyzing market trends and developing strategies to increase market penetration and brand visibility.
• Guiding and mentoring the sales engineering team to enhance performance and technical competency.

• Designed and executed a robust export sales strategy, achieving a consistent 25% year-on-year increase in
international sales across the GCC region.
• Supervised a network of 15 international distributors (GCC Countries, Iraq, Pakistan, Nepal, Sudan, Egypt,
Kenya, Tunis, Syria and Jordan) delivering technical support, conducting training programs, and ensuring
alignment with company standards.
• Identified and cultivated partnerships with new distributors, contributing to substantial growth in untapped
markets.
• Oversaw end-to-end logistics for product shipments, ensuring timely and cost-efficient delivery while
maintaining compliance with international trade regulations.
• Prepared and managed export documentation, including contracts, shipping schedules, and compliance
certifications, streamlining operations and mitigating risks.
• Directed the marketing department, spearheading campaigns to enhance brand visibility, develop product
collateral, and optimize digital marketing strategies for global markets.
• Represented the company at over 50 international exhibitions and trade shows worldwide, fostering
relationships, showcasing products, and gaining insights into emerging market trends.
• Analyzed sales performance and market dynamics to refine forecasts, inform strategic decisions, and
implement tailored solutions to address market demands.

• Successfully managed key international accounts, driving a 20% increase in sales revenue through strategic relationship building and client-focused solutions.
• Identified and developed new markets, actively participating in business opportunity proposals (BOP) for innovative product development and market entry.
• Negotiated pricing and contracts with key accounts, enhancing profitability and strengthening long-term client relationships.
• Responded promptly to client inquiries, providing custom HVAC solutions that met technical requirements.
• Collaborated with engineering and manufacturing teams to ensure seamless product delivery and adherence to project timelines.
• Followed up on quotations with technical support, engaged in commercial negotiations, and effectively convinced clients to place orders with the company.
• Ensured precise preparation of critical documents, including quotations, submittals, sales orders, and delivery forms, maintaining operational excellence.
• Established network of contacts, including consulting engineers, contractors, and property owners.
• Maintained proactive after-sales engagement, addressing client feedback and ensuring exceptional customer satisfaction and loyalty.

• Developed and delivered technical presentations to effectively communicate the benefits and capabilities of our products and services to customers.
• Collaborated closely with customers and engineers to assess equipment needs, system requirements, and technical specifications.
• Partnered with the sales team to align customer requirements with optimal product solutions, providing comprehensive pre-sales and post-sales support.
• Proactively generated high-quality sales leads, followed up on initial contacts, and managed the complete sales cycle from securing orders to negotiating terms, ensuring on-time deliveries.
• Provided technical assistance and troubleshooting support for customers with installed products, offering recommendations for upgrades and alternative solutions to meet evolving needs.
• Collected and analyzed client feedback, using insights to refine sales strategies, enhance customer satisfaction, and identify new business opportunities.
• Identified areas for operational or technical improvements, effectively communicating these insights, along with proposed solutions, to senior management for action.
• Consistently met or exceeded sales targets and quotas through diligent planning, customer-focused
engagement, and market analysis.

• Led and managed medium-scale projects, ensuring customer satisfaction through the proper design and implementation of HVAC systems in accordance with ASHRAE standards.
• Analyzed architectural and civil drawings provided by sales teams to calculate required cooling capacities, considering client requirements, building orientation, and zoning to select appropriate units before quotation.
• Developed comprehensive Bills of Materials (BOM), detailing quantities of all materials required for installation activities, based on the final drawings approved by the client and submitted by the installation engineer.
• Prepared and presented design proposals for client discussions, including unit locations, duct routing, riser openings, and other system components, ensuring alignment with client needs and expectations.
• Collaborated directly with clients to secure approval for design proposals, and subsequently prepared duct routing diagrams for submission to draftsmen for development of final single-line diagrams.
• Coordinated with consultants and civil or architectural engineers, conducting site visits and facilitating the integration of HVAC designs with building structures.
• Reviewed and verified single-line diagrams created by draftsmen, ensuring accuracy in beam openings, duct sizes, CFM distribution, and overall system design.
• Managed scheduling and installation of wooden frames and other components according to client
specifications and site requirements.

• Evaluated project inquiries and contract documents, ensuring alignment with specifications.
• Performed calculations and created detailed drawings based on technical specifications.
• Collaborated closely with clients to understand and define project requirements.
• Managed the preparation of shop and as-built drawings.
• Monitored and controlled project costs, ensuring adherence to budget constraints and identifying
opportunities for cost optimization.
• Prepared and submitted detailed quotations, securing purchase orders and formal project agreements.
• Provided ongoing support during the production phase, offering regular status updates to clients and
ensuring timely project progression.
• Maintained proactive communication with clients post-delivery, addressing any concerns and ensuring complete satisfaction with the final product.