operations consultant
Door to Door
Total years of experience :8 years, 11 Months
- Hired by (D2D), a Lebanese startup at the time, to design and implement operations and logistics strategies - main tasks:
- Evaluate logistical processes to identify strengths and weaknesses.
- Analyzing supply chain data and assessing risks.
- Developing cost-effective solutions and interventions to optimize logistical efficiency.
- Conveying improvement strategies to individual managers, employees, and departments, as well as facilitating training sessions.
- Overseeing the implementation of improvement plans, as well as providing guidance and support.
- Optimizing communication channels with customers, vendors, and suppliers.
- Evaluating the impact of improvement strategies and making adjustments as needed.
- Documenting improvement plans, setting deadlines, and monitoring progress.
- Delivery Service Operations included: Warehousing, Dispatching, Invoicing, Fleet Management and Customer Service.
- Developed company`s policy and standard operating procedures (SOP) for warehouse management, fleet and dispatch mechanisms
• Developed plans for current operations, identified contingency plans, and managed process.
• Managed shipment schedules to maximize productivity and cut costs.
• Identified and procured suppliers.
• Developed reports on material and personnel movements and various operational logistics problems.
• Supervised inventory management and control processes including stocking ordering and re-ordering and order fulfillment.
• Maintained warehouse workflow and redesigned space for new equipment or maximization of current processes.
• Undertaking regular spot safety inspections of all vehicles to check for wear, damage or maladjustment.
• Managed a fleet of 140 trucks and directed activities related to dispatching, routing, and tracking transportation vehicles.
• Coordinated all deliveries and invoicing.
• Maintained professional customer service with clients.
• Performed administrative tasks such as maintaining files and processing paperwork.
• Processed information and data by compiling, coding, categorizing, calculating, tabulating, auditing, and verifying information.
• Forecasted levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.
• Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.
• Produced reports and statistics using computer software
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Generate and qualify sales opportunities and source and develop new client relationships
- Prepare sales action plans and strategies and schedule weekly and monthly sales activity
- Develop and maintain a customer database
- Performed teller tasks in Over-the-Counter operations
- Assisted branch officers in Front Office and Customer Service Operations
- Major courses: Total Quality Management, Strategic Management, HR Management, Sales Management, E-Marketing and Consumer Behavior. - Other courses: Managerial Economics, Quantitative methods for decision-making, MIS, Advanced Accounting, Business Law, Finance and Business Statistics.