Sales Coordinator
Inchcape Shipping Services
Total years of experience :12 years, 10 Months
Liner sales and export documentation. Closely worked on tender annual contracts for Global accounts like Equate, Agility, Alghanim etc
Error free invoicing and follow up on payments
The organization is a multinational company with operations in 40 countries and a multi-billion dollar conglomerate with more than 30 businesses in varied sectors. \n \nHighlights: \n• Played a vital role in implementing customized SQL application - IFACT, internal control systems, processes and tracking systems for enhanced distribution and cost saving. \n• Assessed critical delays from service providers: sea and overland shipments, verified Service Level Agreements/Operation Level Agreements, key critical areas of delays in bookings, pricing, document delay, data input errors whilst revising standard operating procedures. \n \nKey Responsibilities: \n• Streamlining day-to-day activities of shipping, logistics, administration and operations to avoid bottlenecks and smoothen operations. \n• Handling the whole gamut of operational activities right from receiving shipment till final delivery to end users. Proffering excellent customer service and attending to queries pertaining to the status of the shipments. \n• Ascertaining accurate preparation of import and export documents. Liaising with principals and overseas customers for documentation requirements, creating cost profile for shipping documents. \n• Negotiating pricing issues with shipping lines as well as sending quotations to evaluate price and service availability for imports and exports. \n• Verifying all customs and port documentation, delivery orders, cargo release notes to customers against payment of dues and endorsed documents. Resolving discrepancies and coordinating with consignee to effect corrective measures. \n• Facilitating the process of clearance, ensuring the dispatch of clearance documents to the customs, subsequently arranging for trailers and delivery of cargo. \n• Scrutinizing subcontractor's invoices, ensuring proper documentation before forwarding to the department head for final approval and thereafter to the accounts department.
Highlight:
• Received appreciation from superiors and top level management for preparing documents within time constrains.
Key Responsibilities:
• Served as administrative liaison for Engineering Products division, coordinated operations of the entire division consisting of a team of 8 Sales Engineers and Sales Managers.
• Managed high volume of calls while meeting quality as per established standards, reported to the Group Manager - Engineering Products.
• Administered data management, streamlined internal documentation, maintained reports pertaining to Marketing Reports, Business Reports, Financial Budget Reports, Budget presentations etc.
• Arranged meetings, conferences and telephone calls, prepared minutes of departmental meetings. Scheduled appointments, made travel arrangements including preparation of travel expense statements.
• Prepared annual budgets and forecast reports/presentations using power point and excel, and submitted the same to the senior management.
• Demonstrated in-depth knowledge of ISO 9001 policies, procedures and standards, handled documentation for individual products as well as facilitated internal and external ISO 9001 audits.
• Efficiently prepared quotations, faxes, letters, e-mails, handled communications with principals including McQuay International-USA, Woods-Sweden, Legrand-France, etc.
• Oversaw preparation of product submittals for various products, logged information on calls received, and maintained detailed records of in/out correspondence.
• Ensured accurate maintenance of files, records and documents for all operations as well as followed up on and updated customer complaint reports and non-conformance reports for individual products.
Jan '04 - Jul '04: Executive Secretary, Qatan Capital General Trading & Contracting Co.
Jun '03 - Dec '03: Executive Secretary, Power Systems General Trading & Contracting Co.
Key Responsibilities:
• Provided administrative support including daily maintenance of office, communication system, filing, correspondence, copying, etc.
• Performed general office and telephonic duties, arranged appointments and responded to inquiries by telephone, mail, email, etc. Arranged meetings, conferences, prepared and circulated minutes.
• Ensured accurate maintenance of all customers' account transactions. Gathered/summarized data for briefs, reports, routine correspondence and reported to the management.
• Supported timely retention of office data and performed quality checks for the same. Logged information on calls received and maintained detailed and accurate records.
• Managed hard copy/electronic files and records, ensured accurate maintenance of data and updated files for correspondence, office records and manuals.
Certificate for Customer Service and Selling Techniques(Accredited to institute of Leadership Management (ILM-UK) - August 2009 Postgraduate Diploma in Marketing Management - June 2008 Diploma in Management -June 2008 Certificate for Level 1 Arabic Course-August 2004 Certificate for Computer Programming in Visual Basic-Feb 2003 Certificate for Microsoft Access-September 2002 Certification from NIIT(Future Advant EDGE-July 2002 Certification from Bangalore University- Bachelor of Ayurvedic Medicine & Surgery-January 1991
Other Trainings and Certifications: • SAP Training – Customized for Inbound Warehouse Solutions, Yusuf Ahmed Alghanim & Sons Co. • Customer Service and Selling Techniques, Yusuf Ahmed Alghanim & Sons Co. • MS Access & Visual Basic at Shaheen, Institute, Kuwait. • MS Office Package at NIIT Bangalore, Karnataka.
