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roota محمد, IT Technical Support

roota محمد

IT Technical Support·Ministry of Affairs,

Kuwait

Master's degree, Information Technology

Work experience

Total years of experience: 9 years, 9 months

IT Technical Support

July 2022 - Present

Ministry of Affairs,

Al Kuwait, Kuwait

July 2022 - Present

Providing technical support for computers and their equipment, troubleshooting, managing
software and hardware, administering system work and, servers management, periodic backups,
network/router checkup. CCTV control.
Company industry:
Public Administration
Job role:
Information Technology

Programmer

March 2023 - April 2024

FK Logistics company

Al Kuwait, Kuwait •Hybrid

March 2023 - April 2024

Programming webapp and design database compatibility with the required e-service that
company desired. Managing all users. Follow up IT department needs and changes.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Information Systems Supervisor

March 2021 - December 2022

Consumer Protection Association,

Al Kuwait, Kuwait •Hybrid

March 2021 - December 2022

Managing servers and systems, addressing staff and user needs, overseeing the information
systems department, coordinating with IT companies for communication solutions, and implementing strict
planning, system control, programming, and database management.
Company industry:
Public Administration
Job role:
Information Technology

Customer Service

October 2016 - February 2021

Kuwait international Ground Fair company,

Al Kuwait, Kuwait

October 2016 - February 2021

Respond to all customers inquiries and questions whether by site, call, email also media.
Represent all the package services and categories that the company provides.
Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

Kuwait university

January 2024

January 2024

Master's degree, Information Technology

Kuwait

Skills

COMMUNICATIONS

Intermediate

COMPUTER PROGRAMMING

Intermediate

CONTROL ENGINEERING

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DATABASE MANAGEMENT

Intermediate

INFORMATION SYSTEMS

Intermediate

INFORMATION TECHNOLOGY

Intermediate

PLANNING

Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
ic3
معهد السلام
Sep 2017