روان حسن عبدالقادر

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Direct and oversee all academic, administrative, and operational functions of the
institute.
• Lead and manage instructors, coordinators, and administrative teams.
• Develop and implement strategic plans to improve organizational performance.
• Monitor operational KPIs and ensure quality standards are achieved.
• Manage student admissions, registrations, consultations, and follow-up processes.
• Build and maintain strong customer relationships to ensure high satisfaction rates.
• Coordinate marketing activities and business development initiatives.
• Prepare operational reports and performance evaluations.
• Supervise budgets, schedules, and daily operational activities.
• Drive continuous improvement and business growth strategies.

• Managed daily operational activities and departmental performance.
• Coordinated workforce planning, recruitment, and employee scheduling.
• Prepared reports and performance analyses for senior management.
• Improved workflow efficiency and operational productivity.
• Ensured compliance with company policies and procedures.
• Supported strategic planning and operational development initiatives.
• Monitored staff performance and provided coaching when required.
• Assisted in achieving company objectives and performance targets.

• Supervised educational operations and administrative activities.
• Managed student registration and enrollment procedures.
• Coordinated teachers, classrooms, and course schedules.
• Maintained academic records and operational documentation.
• Supported customer service and student satisfaction initiatives.
• Assisted with marketing campaigns and business development activities.
• Prepared administrative reports and operational updates.
• Ensured smooth daily operations of the language center.

• Supervised daily administrative and operational activities.
• Managed academic records and student databases.
• Coordinated schedules for staff, teachers, and students.
• Assisted management in planning and reporting processes.
• Maintained communication between departments and stakeholders.
• Improved internal administrative procedures and workflow efficiency.
• Handled customer inquiries and provided administrative support.
• Supported quality assurance and operational improvement initiatives.

• Assisted international customers with reservations and travel arrangements.
• Managed booking systems and ticketing operations.
• Resolved customer concerns and complaints professionally.
• Maintained high standards of customer service and satisfaction.
• Processed flight changes, cancellations, and travel requests.
• Supported airport and reservations department operations.
• Ensured compliance with airline procedures and service standards.
• Communicated effectively with customers from diverse backgrounds