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Rosalyria Marigmen, Front Desk Officer

Rosalyria Marigmen

Front Desk Officer·Diamond Hotel

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 5 years, 11 months

Front Desk Officer

August 2013 - December 2015

Diamond Hotel

Philippines

August 2013 - December 2015

• Responsible in taking hotel reservations thru phone call and walk-ins.
• Entertaining the guest upon entering the hotel.
• Assigning the room numbers of the guest.
• Attending to the guest special request such as wake-up call and
breakfast.
• Attending to any guest complains.
• Monitoring the daily occupancy of the hotel.
• Monitoring the daily charges for the hotel occupancy.
• Make sure to give the satisfaction of the guest during their stay.
• Billing out the guest upon check-out.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Receptionist

May 2011 - June 2013

Century Park Hotel

Philippines

May 2011 - June 2013

• Responsible in taking hotel reservations thru phone call and walk-ins.
• Entertaining the guest upon entering the hotel.
• Assigning the room numbers of the guest.
• Attending to the guest special request such as wake-up call and
breakfast.
• Attending to any guest complains.
• Monitoring the daily occupancy of the hotel.
• Monitoring the daily charges for the hotel occupancy.
• Make sure to give the satisfaction of the guest during their stay.
• Billing out the guest upon check-out.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Clerck

May 2010 - January 2011

Queen Jennifer Hotel

Philippines

May 2010 - January 2011

• Responsible in taking hotel reservations thru phone call and walk-ins.
• Entertaining the guest upon entering the hotel.
• Assigning the room numbers of the guest.
• Attending to the guest special request such as wake-up call and
breakfast.
• Attending to any guest complains.
• Monitoring the daily occupancy of the hotel.
• Monitoring the daily charges for the hotel occupancy.
• Make sure to give the satisfaction of the guest during their stay.
• Billing out the guest upon check-out.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Management Trainee- Intern

July 2009 - January 2010

Yoshinoya Restaurants

Singapore

July 2009 - January 2010

- Responsible in knowing the product code of the products
- the promotions
- the new pricing
- Responsible in experiencing counter/ cash register
- taking orders and serving proper orders
- fixing the lobby
- doing dish washing
- cleaning the kitchen area
- opening/ closing the store
- doing daily/ monthly inventory
- cooking product at kitchen
- doing standard procedures
- doing purchase order to the warehouse

Company industry:
Catering, Food Service, & Restaurant
Job role:
Teaching and Academics

Education

University of La Salette

March 2009

March 2009

Bachelor's degree, Hotel and Restaurant Management

Philippines

University of La Salette

March 2009

March 2009

Bachelor's degree, Hotel and Restaurant Management

Philippines

Studied the different culture of foods, races, life style and culture of the possible guest and company in future. Focusing in quality service and standard sanitation.
View attachment

Skills

Hotel Reservations
Expert
Hotel Reservations
Expert
Food Service Management
Expert
Food Service Management
Expert
Marketing
Expert
Marketing
Expert
Customer Focus
Expert
Customer Focus
Expert
Sales
Expert
Sales
Expert
Anwering inquiries in the most effective manner
Expert
Anwering inquiries in the most effective manner
Expert
cutomer service
Expert
cutomer service
Expert
Answering calls in a polite and friendly manner
Expert
Answering calls in a polite and friendly manner
Expert
Handling and solving customers complains
Expert
Handling and solving customers complains
Expert
Can work under pressure
Expert
Can work under pressure
Expert
customer oriented
Expert
customer oriented
Expert
Hardworking
Expert
Hardworking
Expert
Passionate in Hospitality Industry
Expert
Passionate in Hospitality Industry
Expert
Flexible in work
Expert
Flexible in work
Expert
Computer literate ( MS Word and Excel )
Expert
Computer literate ( MS Word and Excel )
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert
Food Service Management
Expert
Food Service Management
Expert
Marketing
Expert
Marketing
Expert
Customer Focus
Expert
Customer Focus
Expert
Sales
Expert
Sales
Expert

Languages

English
Expert
Filipino
Native Speaker
Mandarin
Beginner
Indonesian
Beginner