Front Desk Officer
Diamond Hotel
Total years of experience :5 years, 11 Months
• Responsible in taking hotel reservations thru phone call and walk-ins.
• Entertaining the guest upon entering the hotel.
• Assigning the room numbers of the guest.
• Attending to the guest special request such as wake-up call and
breakfast.
• Attending to any guest complains.
• Monitoring the daily occupancy of the hotel.
• Monitoring the daily charges for the hotel occupancy.
• Make sure to give the satisfaction of the guest during their stay.
• Billing out the guest upon check-out.
• Responsible in taking hotel reservations thru phone call and walk-ins.
• Entertaining the guest upon entering the hotel.
• Assigning the room numbers of the guest.
• Attending to the guest special request such as wake-up call and
breakfast.
• Attending to any guest complains.
• Monitoring the daily occupancy of the hotel.
• Monitoring the daily charges for the hotel occupancy.
• Make sure to give the satisfaction of the guest during their stay.
• Billing out the guest upon check-out.
• Responsible in taking hotel reservations thru phone call and walk-ins.
• Entertaining the guest upon entering the hotel.
• Assigning the room numbers of the guest.
• Attending to the guest special request such as wake-up call and
breakfast.
• Attending to any guest complains.
• Monitoring the daily occupancy of the hotel.
• Monitoring the daily charges for the hotel occupancy.
• Make sure to give the satisfaction of the guest during their stay.
• Billing out the guest upon check-out.
- Responsible in knowing the product code of the products
- the promotions
- the new pricing
- Responsible in experiencing counter/ cash register
- taking orders and serving proper orders
- fixing the lobby
- doing dish washing
- cleaning the kitchen area
- opening/ closing the store
- doing daily/ monthly inventory
- cooking product at kitchen
- doing standard procedures
- doing purchase order to the warehouse
Studied the different culture of foods, races, life style and culture of the possible guest and company in future. Focusing in quality service and standard sanitation.