Rose Ann  Punzalan, Sales & Marketing Assistant

Rose Ann Punzalan

Sales & Marketing Assistant

MEET Environmental Solutions LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Information Technology
Experience
16 years, 4 Months

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Work Experience

Total years of experience :16 years, 4 Months

Sales & Marketing Assistant at MEET Environmental Solutions LLC
  • United Arab Emirates
  • My current job since August 2014

*Persuading customers to buy a product
*Identifying customer needs and directing them to an appropriate product
*Provide courteous and prompt service
*Cold calls on clients to promote the products and services
*Creating proposals and quotations
*Making calls and email to follow up on clients.
*Updating databases
*Setting up meetings.
Startek/Comcast Local Number
Portability

Admin Assistant
  • Philippines
  • July 2013 to May 2013

• Answered telephone, billing, sales enquiries and forwarded telephone calls and messages
to appropriate person
• Making Monthly Progress Reports for sales and subscriptions.
•Provides information by answering questions and requests.
•Completes operational requirements by scheduling and assigning administrative projects;
expediting work results.
Sutherland/United Online

Customer Service Consultant
  • Philippines
  • May 2007 to May 2010

•Answer calls and Assisting Customers in related concerns.
•Assist customers in software installation.
•Assist customers in removal of virus and threats in the computer.
•Assist customers with Product subscription, billing and Sales Inquiry.
•Offers discounts and promotions to save customers from cancelling
Sutherland/Intuit Turbo tax

Technical Support at McAfee
  • Philippines
  • June 2010 to February 2010

(DSL and Internet Connections)
*Provides technical assistance concerning the set-up of home networks & Internet access.
* Configuration of client's equipment to connect to the Internet via modem/DSL Router.
* Configure software to connect to Internet application servers.
* Obtain general understanding of OS and application operations related to company offered
services.
* Identify and correct or advise, on operational issues in client computer system
Sutherland/

Customer Service Consultant
  • Philippines
  • November 2006 to May 2007

• Answer calls and Assisting Customers in related concerns.
• Assisting Customers in Tax Computation
• Assisting in installing the software
• Making Reports for Customer Surveys
• Dealing with Server problems and assisting customers in sending taxes Online.

Waitress at Café Juan
  • Philippines
  • June 2005 to May 2006

•Serving food and beverages efficiently and in a most courteous manner
•Suggests food and beverages ~ to be well versed with the menu, method of preparation
and accompaniments.
• Keeps general appearance and maintenance of Restaurant working areas
• Cleans and removes dishes from the table after service is completed.
• Greet and seats guests.
•Receives and process payments.
• Maintain complete knowledge of point-of-sale and manual systems and procedures.

Merchandiser at Mendrez Shoes
  • Philippines
  • June 2004 to June 2005

• Receiving the shipment by scanning one by one.
• Fixing the stock by according to the references and by family.
• Doing replacements in the shop.
• Product knowledge and selling strategies
Bench Clothing

Sales Assistant
  • Philippines
  • June 2003 to June 2004

•Assist customer in looking for appropriate clothing and sizes.
•Operate cash register.
•Responsible in stock inventory.
•Maintain cleanliness in the store.
•Upselling Strategies
•Merchandising the items in the shop

Administrative Assistant at HAU hotel/library
  • Philippines
  • June 2009 to May 2003

• Prepare, record, check over and proofread correspondence, invoices, presentations,
brochures, publications, reports and relevant material
• Record and prepare minutes of meetings
• Organize travel schedules and book reservations
• Determine and launch office procedures
• Open and distribute incoming regular and electronic mail and other material and co-
ordinate the flow of information internally and with other departments and organizations
• Set up and uphold manual and automated information filing systems
• Order workplace supplies and maintain record
• Schedule and verify appointments and meetings of managers

Education

Bachelor's degree, Information Technology
  • at Technology
  • April 2007
High school or equivalent, Middle School
  • at Holy Angel University
  • April 2003

Specialties & Skills

BILLING
CASHIER
CONSULTING
CUSTOMER RELATIONS
CUSTOMER SERVICE
DATABASE ADMINISTRATION
DIRECTING
MEETING FACILITATION

Languages

English
Expert