Rosell Santiago

a. Inbound call center agent for
FRIENDI Mobile account. Addressing
the following concerns:
1. CAS - Customer Activation System
2. SIM Registration
3. Offering Promos
4. Conducting Surveys
5. 3G Activation
6. Basic Troubleshooting, Inquiry, Complaints, etc

a. Inbound call center agent for
the Dish Network US account. Addressing
the following customer concerns:
1. Billing
2. Inquiry
3. Cable Programming
4. Complaints
5. Upsell, etc.
b. Outbound agent for Teleflora account.
Addressing the following customer concerns:
1. Followup
2. Verification of Delivery
3. Upsell, etc.
c. Career Highlights:
1. EDGE Learning Camp, Passed
2. Top Agent for AHT
3. 100% QA Score Award

a. Concessionaire for Catholic and Private Schools
Selling Selecta products and other frozen goods.
b. Produces daily and monthly Sales inventories.
c. Directly sells items as well us purchases goods.
d. Worked as a self-supporting student.