Roselyn Diopenes, Authorized Signatory

Roselyn Diopenes

Authorized Signatory

Sales Associates

Location
Kuwait
Education
Diploma, Computer Secretarial
Experience
9 years, 11 Months

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Work Experience

Total years of experience :9 years, 11 Months

Authorized Signatory at Sales Associates
  • Kuwait - Al Kuwait
  • My current job since August 2019

Greeting customer's
•Introducing promotions and opportunities to customer's
•Dealing with customer questions about the product
•Increasing store sales
•Maintaining sales floor appearance
•Providing outstanding customer service


•Store In Charge

at Organic House Company
  • Kuwait
  • August 2018 to July 2019

To employ appropriate selling techniques to promote the products
•Providing excellent customer service
•Processing transactions quickly and accurately
•Increasing store sales
•Maintaining sales floor appearance
•Providing outstanding customer service with enjoyable shopping experience

Crew Supervisor at Americana Group Company Kuwai
  • October 2016 to July 2018

Supervise performance of the Team Members on daily basis
•Distribute work flow between Team Members, solve any problems or miss understanding that may occur
•Training and Orienting the Team Members to develop their performance
•To employ appropriate selling techniques to promote the products
•Providing excellent customer service
•Processing transactions quickly and accurately
•Increasing store sales
•Maintaining sales floor appearance
•Providing outstanding customer service with enjoyable shopping experience
• work spirit with all Team Members
•Ensure maximum customer satisfaction
•Ensure safety and security procedures
•Assigned any extra tasks to the Team Member as per work needs
•Handle customer complaint in coordination with restaurant staff as per concept policy
•Monitor the product stock and order the required as per the business needs.
•Maintain standard performance at work

Guest Expert (Cashier) at Americana Group Company Kuwai
  • July 2014 to October 2016

Communicate Clearly with the guest
•Establish expectation of the guest
•Present menus and make recommendation
•Delivered efficient service while maintaining a friendly and professional manner
•Handle cash properly as per cash handling policy



I hereby certify that the above information is true and correct to the best of my knowledge and belief

Education

Diploma, Computer Secretarial
  • at ICSA International Institute of Computer Science and Administration Computer Secretarial
  • December 2022

Computer Secretarial

Bachelor's degree, Business Administration Finance and Management Accounting
  • at Carlos Hilado Memorial State College
  • January 2010

Specialties & Skills

CUSTOMER SERVICE
CASH HANDLING
PROJECT MANAGEMENT
SELF MOTIVATED

Languages

English
Expert