Roselyn Diopenes

• Ensure all guest receive a friendly, fast, and high-quality dining experience
• Handle guest complaints professionally and resolve issue
• Monitor service standard in line with TGI Fridays brand policies
• Conduct table visits and follow up guest satisfaction
• Supervise FOH staff during shifts
• Supports sales targets through suggestive selling and promotions
• Support training of new hires and ongoing team development
• Ensure cleanliness and proper setup of dining area, bar, and restrooms

• Provide full secretarial and administrative support to General Manager
• Prepare, review, and organized correspondent, reports, presentations, and official
documents
• Draft emails, memos on behalf of the General Manager
• Coordinate with departments heads to follow up on instructions, approvals, and deadlines
• Arrange and coordinate meetings
• Handle documents submissions, approvals, and tracking (HR, Contract and Finance
Documents)
• Monitor deadlines and escalate urgent matters to the GM
• Coordinate with HR, Finance, Operations for approval and documentation
• Maintain strict confidentiality of executive, medical, and corporate information

• Provide full secretarial and administrative support to General Manager
• Prepare, review, and organized correspondent, reports, presentations, and official
documents
• Draft emails, memos on behalf of the General Manager
• Coordinate with departments heads to follow up on instructions, approvals, and deadlines
• Arrange and coordinate meetings
• Handle documents submissions, approvals, and tracking (HR, Contract and Finance
Documents)
• Monitor deadlines and escalate urgent matters to the GM
• Coordinate with HR, Finance, Operations for approval and documentation
• Maintain strict confidentiality of executive, medical, and corporate information

• Greeting customers
• Processing cash transactions in national and foreign currencies
• Providing information on exchange rates
• Receiving money and issuing receipts
• Introducing promotions and opportunities
• Providing outstanding customer service

• Greeting customers
• Introducing promotions
• Increasing store sales
• Maintaining sales floor appearance
• Providing outstanding customer service

• Promoting products using appropriate selling techniques
• Processing transactions accurately
• Increasing store sales
• Providing excellent customer service

• Supervising team members
• Distributing workflow and solving issues
• Training and orienting team members
• Ensuring customer satisfaction
• Monitoring stock and ordering supplies
• Handling customer complaints

• Communicating clearly with guests
• Presenting menus and recommendations
• Handling cash as per policy
• Delivering friendly and professional service