Rosemary Mugito,  Assistant Lecturer

Rosemary Mugito

Assistant Lecturer

Kenya Methodist University

Location
Kenya
Education
Higher diploma, Human Resource Management
Experience
18 years, 4 Months

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Work Experience

Total years of experience :18 years, 4 Months

Assistant Lecturer at Kenya Methodist University
  • Kenya
  • My current job since May 2007

Supervised a team to develop Bachelors degree Hospitality Management Curriculum
Coordinated examination office in the department, Developing training materials in hotel front office operations, food and beverage management, hotel operations management, hotel customer service, human resource management.
Evaluating training programs.
Identifying training needs.

Teaching Assistant at Kenya Methodist University
  • Kenya
  • June 2012 to December 2016

Teaching, training and mentoring in areas of food and beverage service, front office operations and human resources.
Collaborating with hotels to offer attachment/internship to students.
Developing short courses programs in areas of hotel operations

Tutor at Kenya Methodist University
  • Kenya
  • January 2006 to May 2012

Teaching and training in areas of food and beverage service and front office operations

Education

Higher diploma, Human Resource Management
  • at Cambridge College
  • June 2017

Strategic Human Resource, Recruitment and selection, Job analysis, Job evaluation, reward and performance management, employee relations, training and development. employee safety and security, industrial relations, communication, organization structures and management styles, employee motivation.

Master's degree, Hospitality Management
  • at Kenyatta University
  • July 2015

Conferred a Msc. Hospitality Management, A thesis on The Efficacy of Customer Relationship Management on Customer Loyalty in Tourism Accommodation Facilities in Narok County

Bachelor's degree, Hospitality Management
  • at Strathmore University Nairobi
  • June 2012

Human resource management, managerial accounting, financial management, organization behaviour, hotel informations system, Housekeeping and laundry, front office operations, hotel operations management, accommodation management, french, business ethics

Specialties & Skills

Customer Lifecycle Management
Operations Training
HR Operations
Front Office
Operations Research
organization skills
research
Time management
presentation skills
Interpersonal skills
Training

Languages

English
Expert
French
Beginner
Swahili
Expert

Memberships

Human resource
  • Member
  • June 2017

Training and Certifications

Training of Trainers (Certificate)
Date Attended:
May 2017

Hobbies

  • Travelling
    Organizing education trips for students in all tourist destinations in Kenya
  • Researching
    Establishing the efficacy of customer relations on guest loyalty in accommodation facilities in Masaai Mara National Reserve