Rosemary Mugito,  Assistant Lecturer

Rosemary Mugito

Assistant Lecturer

Kenya Methodist University

البلد
كينيا
التعليم
دبلوم عالي, Human Resource Management
الخبرات
18 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 5 أشهر

Assistant Lecturer في Kenya Methodist University
  • كينيا
  • أشغل هذه الوظيفة منذ مايو 2007

Supervised a team to develop Bachelors degree Hospitality Management Curriculum
Coordinated examination office in the department, Developing training materials in hotel front office operations, food and beverage management, hotel operations management, hotel customer service, human resource management.
Evaluating training programs.
Identifying training needs.

Teaching Assistant في Kenya Methodist University
  • كينيا
  • يونيو 2012 إلى ديسمبر 2016

Teaching, training and mentoring in areas of food and beverage service, front office operations and human resources.
Collaborating with hotels to offer attachment/internship to students.
Developing short courses programs in areas of hotel operations

Tutor في Kenya Methodist University
  • كينيا
  • يناير 2006 إلى مايو 2012

Teaching and training in areas of food and beverage service and front office operations

الخلفية التعليمية

دبلوم عالي, Human Resource Management
  • في Cambridge College
  • يونيو 2017

Strategic Human Resource, Recruitment and selection, Job analysis, Job evaluation, reward and performance management, employee relations, training and development. employee safety and security, industrial relations, communication, organization structures and management styles, employee motivation.

ماجستير, Hospitality Management
  • في Kenyatta University
  • يوليو 2015

Conferred a Msc. Hospitality Management, A thesis on The Efficacy of Customer Relationship Management on Customer Loyalty in Tourism Accommodation Facilities in Narok County

بكالوريوس, Hospitality Management
  • في Strathmore University Nairobi
  • يونيو 2012

Human resource management, managerial accounting, financial management, organization behaviour, hotel informations system, Housekeeping and laundry, front office operations, hotel operations management, accommodation management, french, business ethics

Specialties & Skills

Customer Lifecycle Management
Operations Training
HR Operations
Front Office
Operations Research
organization skills
research
Time management
presentation skills
Interpersonal skills
Training

اللغات

الانجليزية
متمرّس
الفرنسية
مبتدئ
السواحيلية
متمرّس

العضويات

Human resource
  • Member
  • June 2017

التدريب و الشهادات

Training of Trainers (الشهادة)
تاريخ الدورة:
May 2017

الهوايات

  • Travelling
    Organizing education trips for students in all tourist destinations in Kenya
  • Researching
    Establishing the efficacy of customer relations on guest loyalty in accommodation facilities in Masaai Mara National Reserve