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تم إلغاء حظر المستخدم بنجاح
Roshan Manoj, Assistant Manager - Customer Relations

Roshan Manoj

Assistant Manager - Customer Relations·|Lanka Tiles PLC

الإمارات العربية المتحدة

دبلوم, Marketing And Business

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 7 أشهر

Assistant Manager - Customer Relations

يناير 2025 - يناير 2026

|Lanka Tiles PLC

كولومبوا 1، سريلانكا

يناير 2025 - يناير 2026

• Oversee and lead the whole branch staff, making sure that both individual and group sales and service goals
are met.
• Effectively oversee day-to-day branch operations while upholding strict operational compliance and customer
service requirements.
• Conduct and supervise financial transactions in compliance with regulatory requirements and business rules.
• By addressing concerns, addressing grievances, and guaranteeing client happiness, you may preserve and
improve long-term client relationships.
• To increase output and service delivery, track employee performance and offer coaching, training, and
encouragement.
• Serve as the primary liaison between senior management and branch operations, including creating and
delivering reports to the Branch Manager, AGM, and Managing Director.
• Implement into effect branch initiatives that support business objectives and promote client retention and
growth.
• Assure appropriate risk management and adherence to internal control, audit, and compliance protocols.

مجال الشركة:
البناء والتشييد

Assistant Manager - Sales

أغسطس 2024 - مايو 2025

Lalan Polysacks (Pvt) Ltd

كولومبوا 1، سريلانكا

أغسطس 2024 - مايو 2025

• Increase B2B sales by using customer relationship management, strategic planning, and skillful bargaining.
• To find opportunities, enhance sales tactics, and keep ahead of market trends, conduct market analysis.
• Oversee and inspire the sales force to meet monthly and yearly revenue goals.
• Create and carry out focused marketing initiatives to increase product reach and brand recognition.
• Enhance client relationships by conducting routine follow-ups, gathering feedback, and implementing service
improvement projects.
• Work together with the digital marketing team to maximize customer interaction and online visibilit y.

مجال الشركة:
صناعة السلع الاستهلاكية المعبأة

Sales & Marketing Executive

يناير 2017 - أغسطس 2024

Nawaloka Group of companies,

بيلياجودا، سريلانكا

يناير 2017 - أغسطس 2024

• Achieved sales goals by using strategic planning and efficient client interaction.
• Cultivated and preserved a solid rapport with cross-functional teams and clients.
• Created and implemented both short- and long-term marketing plans in line with corporate objectives.
• Developed campaigns and marketing collateral to aid in sales and brand positioning.
• Organized and oversaw fresh marketing campaigns to produce leads and propel company expansion.

مجال الشركة:
التصنيع

Bancassurance Executive

يناير 2016 - ديسمبر 2016

AIA Insurance Lanka [Pvt] Ltd,

Kandana، سريلانكا

يناير 2016 - ديسمبر 2016

• Established long-term relationships with clients and promoted insurance products via the bank network.
• Determined the financial security requirements of clients and offered specialized insurance options
• Worked together and provided coaching on insurance product offerings to bank employees.
• Provided post-purchase assistance and upheld policyholder connection

مجال الشركة:
التأمين

Bank Assistant

يوليو 2015 - يناير 2016

Bank of Ceylon

كولومبوا 2، سريلانكا

يوليو 2015 - يناير 2016

• Managed branch operations, including account openings and verifications. Achieved sales
targets for credit cards, deposits, and promotions.
• Provided customer service and cross-sold banking products.
• Prepared accurate account statements for daily operations.
• Managed cashier duties and ensured accurate cash handling.
• Managed customer inquiries and provided solutions efficiently.
• Coordinated with customers to resolve service-related issues.

مجال الشركة:
البنوك

التعليم

Sri Lanka Institute of Marketing

يناير 2022

يناير 2022

دبلوم، Marketing And Business

سريلانكا

British Way English Academy

يونيو 2016

يونيو 2016

دبلوم، English

سريلانكا

Tertiary and Vocational Education Commission

سبتمبر 2015

سبتمبر 2015

دبلوم عالي، Information Technology

سريلانكا

Skills

BANKING
Intermediate
BANKING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

اللغات

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
GCE - Advance level Examination – Commerce
NVQ LEVEL -03 Information Technology
Preliminary certificate in Marketing