Office Manager
Alaa For Industry
Total years of experience :22 years, 5 Months
Job Responsibilities:
Responsible for organizing and coordinating office operations and procedures
in order to ensure organizational effectiveness and efficiency.
Main Duties:
• Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
• Allocation of resources to enable task performance
• Coordinate office staff activities to ensure maximum efficiency
• Evaluate and manage staff performance
• Recruit and select office staff
• Organize orientation and training of new staff members
• Organising meetings
• Arranging appointments
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports
• Ensure security and confidentiality of data
• Design and implement office policies and procedures
• Ensure office policies and procedures are being adhered to
• Analyse and monitor internal processes
• Implement procedural and policy changes to improve operational efficiency
• Prepare operational reports and schedules to ensure efficiency
• Monitor and maintain office supplies inventory
• Review and approve office supply acquisitions
• Maintain a safe and secure working environment
• Handle customer inquiries and complaints
• Manage internal staff relations
• Attending conferences and training.
• Perform other related duties as required.
Job Responsibilities:
Handling a Team of 8 sales executives in the Sales of hospital equipments (surgical microscopes, lab equipments, incubators, etc.). Setting Sales Target for the executives. Holding negotiation meetings with the clients. Assisting the executives whenever needed. Holding weekly meetings with the executives to review their performance and areas of Improvement.
Process: Ameriprise Financial Services (Insurance)
Department: Insurance New Business
Job Responsibilities:
• Handling a team of fifteen associates for setting up insurance policies for US based life insurance company (Ameriprise Financial Services).
• Handling Insurance New Business Data Process.
• Daily Team Meetings.
• Conducting Appraisals & One on One feedback sessions, Tracking Hourly individual productivity of the Team, Getting the work done within TAT.
• Preparing Daily, Weekly and Monthly Reports.
• Documenting changes in processes & maintaining records pertaining to the process.
• Facing ISO audits.
• Rostering processors as per the work flow, Conducting Seat Planning / Utilization for the Team.
• Preparing monthly Performance Management System report, interacting with the Clients on daily basis.
• Weekly Process Review with the Clients on Conference Call.
• Monthly Process Review with the Management, Giving updates to the Associates regarding the changes in the process.
• Answering Queries of the Processors, Arranging for Product & Developmental Training for the Team, Monitoring & Managing Teams Attendance, Leave, Overtime, Breaks & Attrition.
• Co-ordinating with the Transport / IT Team to resolve issues related to the Team.
• Participating in the recruitment of New Process Associates.
Achievements:
Was consistently among the top five performers in the ‘Issue Follow-up’ team, resulting in my being transferred to the ‘New Business Department’, which involves handling processes of a more complex nature. Was the top performer for the said process for the last five quarter’s. Was entrusted with the task of coaching and mentoring the trainees. Helped train associates with consistent scores below the SLA target. Received Grade-A and full four points in the Annual Appraisal held on March 2008. Handled the team in the absence of the Team-Leader in the process. Promoted as Team Lead from June 2008. Handled the team of 15 associates after that and our Team was the Champion Team for the last three quarters consecutively. Received many individual and Team awards during this period.
Department: Web world Helpdesk (Specialised desk *399)
Job Responsibilities:
1. Online activation of STD & ISD.
2. Online Service restorations.
3. MACD (Move, Add, Change, Delete) for customers A/c.
4. Skills RIM / RIM Prepaid / FWP / FWT
5. Providing maximum FTR’s.
6. Handling billing queries of Customers (Helpdesk *333).
7. Preparing ‘Schedule Adherence Reports’ for the team.
8. Assisting Team-leader in preparing rosters and break-schedules queue
Monitoring
Job Responsibilities:
Sales of Construction materials (Tiles, Granites, Paints, Pipes & Fittings etc). Training new sales Executives.
Also Completed MHRM (Master of Human Resource Management) from Pondicherry University