Roshan Suvarna

Industry : Hospitality & Retail
Technical Skills : Knowledge of Brands, Industry, Customer Touch Points, Market & Communication Skills.

Key Responsibilities

•Creating a vision, strategy and operational plan for Talent Development and Engagement at Landmark Group, Doha, Qatar
•Designing a competency framework that will allow the organization to anchor acquisition and development in key competencies that we believe people @ Landmark Group ought to have at every level within the organization
•Setting a vision for running the implementation of an approach in identifying high potential employee.
•Articulating an approach to and overseeing the implementation of succession planning activities
•Designing and implementing an effective program to upskill Vertical Heads and Senior

1. Facilitation of training programmes for skill development and behavior,
2. Performing training need analysis across business units.
3. Develop and design learning material, coordinate, and inculcate current technology in developing specific eLearning Modules.
4. Working with management to develop training plan,
5. Developing training calendar and materials for classroom training and Maintaining training MIS
6. Reviewing and recommending improvements to existing training programs including for Franchise business.
7. Preparing Training Budgets for Retail Business.
8. Advise on strategy / project management / communications approach for multiple complex, simultaneous, interconnected Leadership Strategy initiatives aimed at developing high-potential employees
9. Managing recruitment, orientation, performance evaluation and talent review activities.
10. Carry out various HR initiatives to engage employees (e.g. Great Place to Work, Work Life balance initiative, Goal 360, Happiness Day, Employee Engagement Activities etc.)
11. Plan and actively participate in the performance management along with reports and ensure timely completion,
12. Conducting Training for managing Projects for performance and Sales improvement.

1. Content Creation/ Transitions
- Was responsible for all new business training content development and training transitions in the offshoring opportunities
- Worked with over 13 campaigns
- Training videos directed and shot for cultural sensitization
- Tools and Solutions
- Company-wide intranet designed and managed
- Sign-in quiz, Training Gateway and Training Administration Tool - Online solutions for Trainers
- Performance reports and trainer utilization reports maintained and analyzed
2. Training on the Campaigns for 7 weeks. The training being very discerning including customer service and sales methodologies.
3. Design and development of Training Modules based on the call listening to improve the Quality Standards of the call.
4. Process Improvement on Improvement of Call Centre Quality, Set Call Centre Standards for service operation & Increase in Employee Engagement.
5. Training Projects: - carried out the complete transition of training for B2B Line of Business, Increasing the standards of Customer Service & Sales Performance - Leadership Training - Aditya Birla Mining Industries
6. Directing the activities of Training Team with a view to accomplish revenue and profitability targets through effective delivery of company products and services.
7. Reviewing performance of the team on a periodical basis and undertaking result-oriented decisions for enhancing qualitative and quantitative performance.
8. Creating Modules, Assessments and Posters based on the requirement of the Training department and the Internal Clients.
9. Effectively mentored and motivated the team members, which eventually resulted in meeting the aggressive ramp, plan without compromising the quality output.