Roshanara خان

Digital Marketing Intern·EC Digital Marketing

الكويت

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 5 أشهر

Digital Marketing Intern

يناير 2021 - حتى الآن

EC Digital Marketing

الكويت، الكويت

يناير 2021 - حتى الآن

Digital Marketing Intern constantly trying to improving practical knowledge on digital marketing platform under the supervision of the manager and through self research and studies.
Assisting in creating social media posts through content management system
Assisting in Email marketing from Creation to deliver
Creating backlinks and follow up for SEO

مجال الشركة:: التسويق
الدور الوظيفي:: التسويق والعلاقات العامة

Customer Service and Sales

أبريل 2015 - أكتوبر 2020

Emirates Airline

الكويت، الكويت

وجدت هذه الوظيفة عبر بيت.كوم

أبريل 2015 - أكتوبر 2020

• Provide reservation & ticketing services to customers at the call center and ticketing counter by offering highest standard of customer service
• Convert maximum number of enquiries into sales by identifying sales opportunities
• Handling customer and agent email enquiries
• Providing administration support to line management.
• Maintain E-filing and Clerical Tasks
• Following customer data protection protocols at call center and ticketing counter
• Handling skyward and premium customer queries and travel services on call and in person.
• Handling different mode of payments like POS and phone payment
• Strictly following PCI DSS guidelines as advised by the company to protect payment card information at the front line and back end operations.
• Handling special service request such as unaccompanied minors, incapacitated passengers, passengers traveling with infants, extra seat, extra baggage and AVIH
• Handling passengers with medical requirements and issuing Meda tickets and follow ups.
• Issuing special tickets such as denied boarding compensations, winners’ tickets, campaign tickets, agent discount tickets, staff tickets and duty trips
• Daily and timely queue checks for urgent updates, schedule changes and online bookings
• Handling visa queries and accepting Dubai visa application at the counter
• Resolving problems of stressed passengers to avoid complaints and escalating to team leaders.
• Provide travel agent support on call center.

مجال الشركة:: شركات الطيران
الدور الوظيفي:: السياحة والضيافة

Airport Services Agent

أكتوبر 2012 - أبريل 2015

Emirates Airline

الكويت، الكويت

أكتوبر 2012 - أبريل 2015

• Working under the direction of the Airport Services Manager or shift in charge, to represent the airline and enhance passenger service to both arriving and departing passengers. Ensure all operational criteria is completed within specified time frames.
• Issuing last moment tickets, cash and skyward upgrades and resolve last moment customer queries.
• Closing sales at the end of the shift and updating any hand overs to the next shift
• To provide assistance to special passengers.
• Assisting shift in charge for smooth check in process and boarding procedures.
• Meeting the aircraft at the time of arrival at the gate as well as at the ramp.
• Assisting passengers on flight delays, overbooking and disruptions.
• E-filing and maintaining appropriate record and filing system for pre and post flight operations.
• To be effective in co-ordination with all internal and external departments such as GHA, other airlines and various authorities at the airport as directed by the Airport Services Manager
• Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly
• Keeping shift in charge informed all times for any short comings in operations to avoid delays
• Providing administration support to shift in charge
• Making sure to follow company guidelines and grooming at all times keeping in mind the brand image.

مجال الشركة:: شركات الطيران
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Corporate Business Travel Consultant

سبتمبر 2011 - أكتوبر 2012

Horizon Travel and Tourism

الكويت، الكويت

سبتمبر 2011 - أكتوبر 2012

Individually handling corporate accounts for flight and hotel bookings
 Assisting corporate queries on fares, fare restrictions, availabilities and best options for the request
 Making sure purchase orders received timely and invoiced with the accounts departments
 Handling group bookings, ticketing and amendments.
 Accompanying sales manager on sales visit to corporates and following up with the corporate to generate
business
 Trying to convert queries in to business generating maximum revenue and minimum errors
 Maintaining updated profile for frequent travelers for speedy transactions.

مجال الشركة:: وكالات السفر
الدور الوظيفي:: المبيعات

Reservation and ticketing agent

فبراير 2009 - سبتمبر 2011

Singapore Airlines

الكويت، الكويت

فبراير 2009 - سبتمبر 2011

Making travel related reservations and issuing tickets for clients, taking care that all relevant rules and
regulations of Singapore Airlines have been complied with, and that the product delivered is as per the client
requirements and expectations.
 Directly interacting with clients, to provide superior and a consistent quality of travel services, to sell travel
related products of Singapore Airlines.
 Providing good standard of customer service to clients on the phone or in person ensuring error free itineraries
and travel arrangements that maximize customer satisfaction.
 Regular Preflight checks and maintaining Post departure reports.
 Providing Agent Support for confirmations, Fares and PNR follow-ups.
 Daily Queue checks for out station messages and replying to the telexes.
 Handling refunds, re- issues, re- calculation of fares based on any change in the itineraries.
 Handling UMNR and Pet request.
 Issuing Staff Tickets for both Duty and Privilege trips and other FRA tickets.
 Handling Kris flyer queries and redemption booking and ticketing for both Kris flyer and other Star Alliance
member Airlines.

 Taking part with full interest in office presentations, Airline seminars, road shows and other indoor and outdoor
activities.

مجال الشركة:: شركات الطيران
الدور الوظيفي:: المبيعات

Corporate Travel Consultant

أكتوبر 2007 - فبراير 2009

Travel Club Travel And Toursim

الكويت، الكويت

أكتوبر 2007 - فبراير 2009

Handling complete travel arrangements, business and leisure for corporate clients.
 Providing after office hours services for urgent ticketing and booking amendments
 Full fledge of reservation and ticketing on GDS . Making hotel reservations through online suppliers.
 Maintaining travel preference records by creating profiles of frequent travelers.
 Ensuring all revenue documents issued are invoiced reported on a daily basis.
 Constant interaction with airlines for confirmation of PNR’s
Supervising call center team under line managers guidance
Providing GDS training to new joinees to the corporate reservation team.

مجال الشركة:: وكالات السفر
الدور الوظيفي:: المبيعات

Reservation and ticketing staff

يونيو 2006 - سبتمبر 2007

Al Adwar Travel & Tourism

الكويت، الكويت

يونيو 2006 - سبتمبر 2007

Providing complete reservation and ticketing services to the retail customers.

trying to maximize sale at the ticketing counter

maintaining daily sales report

مجال الشركة:: وكالات السفر
الدور الوظيفي:: المبيعات

Reservation and Ticketing Agent

سبتمبر 2005 - فبراير 2006

Ritz Travel And Tourism

الكويت، الكويت

سبتمبر 2005 - فبراير 2006

Acquired reservation and ticketing on job training under the line manager for corporate business travel

Assisting the corporate team in reservation and ticketing for corporate accounts.

مجال الشركة:: وكالات السفر
الدور الوظيفي:: المبيعات

التعليم

Sikkim Manipal University

أبريل 2013

بكالوريوس، Business Administration

الكويت

المعدل التراكمي (التقدير): ممتاز

Skills

Phone Etiquette

Expert

Travel Planning

Expert

Sales

Expert

Microsoft Office

Expert

Customer Service Skills

Expert

teamwork

Expert

sales coordination

Expert

SALES

Expert

customer service

Expert

Microsoft Office

Expert

Communication skills

Expert

Team work

Expert

outlook

Expert

sales support

Expert

negotiation

Expert

اللغات

العربية

متوسط

الانجليزية

متمرّس

الهندية

اللغة الأم

التاميلية

متمرّس

التدريب و الشهادات

الشهادات

Digital Marketing Certification

Jan 2018

Microsoft office 2019 from beginner to expert level

Udemy

Aug 2020

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EMDAD

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مدير مالي واداري
شركه بوليفارد للمشروعات السياحية ش.م.م

Hossam Eldin Ahmed

Mechanical Design Engineer
Sayed Hamid Behbehan & Sons Co

shaimaa shakir

Hr Officer. Senior Hr Officer.
PRIVATE

Roshanara خان

مشاركة سيرتي الذاتية

الخبرة العملية

Digital Marketing Intern

Customer Service and Sales

Airport Services Agent

Corporate Business Travel Consultant

Reservation and ticketing agent

Corporate Travel Consultant

Reservation and ticketing staff

Reservation and Ticketing Agent

التعليم

Sikkim Manipal University

Skills

اللغات

العربية

الانجليزية

الهندية

التاميلية

التدريب و الشهادات

الشهادات

Digital Marketing Certification

Travel and Tourism management

التدريب

Fundamentals Of Digital Marketing

administration professional

Amadeus Vista, Functionality/ fares & Ticketing

Switch Sabre Functionality

Dangerous goods for passenger handling

AVSEC certification exam

Aviation Security

Airport Operations

Emergency response planning

Reservation, fares and ticketing for airport desk

Emirates A380 Experience

Ramp Briefing and Ramp Safety

Time management

Supportive listening

Basic Marketing Skills

Microsoft word 2010

Protect payment card information

Microsoft office 2019 from beginner to expert level