Rosheena Gonzales, Administrative Assistant

Rosheena Gonzales

Administrative Assistant

Dr. Mohammad AlFaqih Hospital

Location
Philippines - Noveleta
Education
Bachelor's degree, Mass Communications specialization in Public Relations
Experience
16 years, 6 Months

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Work Experience

Total years of experience :16 years, 6 Months

Administrative Assistant at Dr. Mohammad AlFaqih Hospital
  • Saudi Arabia - Riyadh
  • My current job since October 2021

Supports high level executives and management by providing administrative support and performing numerous duties including scheduling, writing correspondences, emailing, handling visitors, routing callers, making travel arrangement, drafting reports and other activities. Maintains strictest confidentiality in official matters and determine matters of top priority and handle accordingly. Demonstrates an important level of professionalism while dealing with confidential and time sensitive material

Secretary at Prince Sultan Military Medical City
  • Saudi Arabia - Riyadh
  • November 2013 to May 2021

• Coordinates office activities and perform secretarial assignments for professional or management staff in support of the on-going operations. • Files for all correspondence, program operating procedures and other administrative records • Responsible for transcription and distribution of correspondence (via email) • Assembles and prepares various reports as required under the direction of the Director, Assistant Director for Academic Affairs, Academic Affairs Manager, Quality and Academic Accreditation, Admission and Registration • Assists Academic Affairs Manager with creating Program Curriculum, new Study Plan, revising Internship Logbook • Prepares Timetables (Schedule and Examination) for all programs • Assists with the submission of exam results • Assists other Department Heads for typing, printing, photocopying, scanning and distributing correspondences. • Minutes taker of major Committees • Assists all Program Coordinators as required or assigned. • Performs duties such as office coordination, scheduling meetings, preparing & maintaining office records, reports and correspondence pertaining to the professional(s)'s and/or management staff's area of responsibility. • Receives and screens visitors and telephone calls, takes messages, schedules appointments for professional(s) and/or management staff and provides information to callers requiring knowledge of department's operations, and the interpretation and application of policies & procedures. • Maintains confidentiality of documents and information received. Determines the needs and orders office supplies, equipment, repair and maintenance services. • Operates standard office equipment.

Shop Specialist at Globe Telecom
  • Philippines
  • March 2013 to July 2013

• Greet customers, offer information and enter orders. • Show positive attitude to company and associates • Resolve customer problems with products and billings. • Maintain positive working relationships with store employees and customers. • Strategize to enhance customer service, drive store sales and enhance profitability. • Ensure effective merchandise of products and displays to optimize sales and profitability • Engage in sales campaigns, offer excellent customer service in interactions. • Support customers to select products.

Secretary at King Khaled Eye Specialist Hospital
  • Saudi Arabia - Riyadh
  • February 2008 to February 2013

• Establishes, implements and maintains a filing system for all correspondence, departmental operating procedures and other administrative records. • Responsible for the receipt, transcription and distribution of correspondence, reports and minutes of meetings maintaining a high level of confidentiality. • Assists in a variety of executive duties as directed by the General Executive Director, Director and Associate Director. • Monitors and directs all incoming calls and inquiries. • Assembles and prepares various reports as required under the direction of the Director and Associate Director. • Tracks, checks, and distributes new and revised hospital policies and procedures. Also updates the indices of hospital policies and procedures. • Maintains a high level of knowledge of all operations within the hospital system. • Maintains inventory of all stocks and supplies within the assigned area. • Assists and provides secretarial support for other areas in Hospital Administration when time allows. • Assists in courier services as needed. • Performs all duties in a professional, effective, and confidential manner. • Performs all other duties as required or assigned.

Hospital Administrator's Secretary at Obeid Specialized Hospital
  • Saudi Arabia - Riyadh
  • April 2007 to December 2007

• Establishes, implements and maintains a filing system for all correspondence. • Responsible for the distribution of correspondence. • Assists in a variety of executive duties as directed by the Hospital Administrator. • Monitors and directs all incoming calls and inquiries. • Assembles and prepares various reports as required under the direction of the Hospital Administrator. • Assists in courier services as needed. • Performs all duties in a professional, effective, and confidential manner. • Performs all other duties as required or assigned.

Education

Bachelor's degree, Mass Communications specialization in Public Relations
  • at San Sebastian College Recoletos de Cavite
  • March 2007

Mass communication is the study of how people and entities relay information through mass media to large segments of the population at the same time. It is usually understood to relate newspaper, magazine, and book publishing, as well as radio, television and film, even via internet as these mediums are used for disseminating information, news and advertising. Mass communication differs from the studies of other forms of communication, such as interpersonal communication or organizational communication, in that it focuses on a single source transmitting information to a large number of receivers. The study of mass communication is chiefly concerned with how the content of mass communication persuades or otherwise affects the behavior, attitude, opinion, or emotion of the person or people receiving the information.

Specialties & Skills

Adobe Acrobat
Basic Photoshop
Microsoft Office XP
Microsoft Office
Internet Access
Net Surfing
Computer Skills
Microsoft Office
Managing
Typing Skills (55 wpm)
Organizational Skills

Languages

English
Expert
Arabic
Beginner

Training and Certifications

English Language Course - English for the Office (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
May 2010
English Language Course; Upper Intermediate Level I (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
October 2009
Listening & Speaking - Level I (Arabic) (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
October 2008
Let's Learn Arabic for Beginners (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
August 2008
Microsoft Excel 2007 – Level I (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
February 2012
Advanced Word 2007 Productivity Tips and Techniques (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
Creating Adobe Acrobat e-Forms (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
June 2012
Microsoft Excel 2007 - Intermediate Level (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
May 2012
Microsoft Access 2007 – Level I (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
July 2012
Microsoft Excel Security Tools (Training)
Training Institute:
King Khaled Eye Specialist Hospital, Riyadh, KSA
Date Attended:
May 2012
Microsoft Excel 2007 – Level II (Training)
Training Institute:
King Khaled Eye Specialist Hospital
Date Attended:
November 2012
Employee of the Month (Certificate)
Date Attended:
May 2015

Hobbies

  • Reading