ساجد خان

• Ensure the security, availability, consistency, and reliability of the companys IT
Data Security & Risk Management systems.
• Lead key IT initiatives, managing the full scope of IT operations, including system
administration, vendor management, and IT strategy implementation.
Project Management & Coordination
• Oversee end-user support and training, ensuring employees have the necessary tools
and knowledge to operate efficiently.
• Manage third-party software licensing and hosting agreements, ensuring compliance
• Handle data security and ensure compliance with relevant standards and regulations to protect company data.

Led the service delivery across various IT domains, including Operating Systems,
Storage, Network & Mainframe, Middleware, Monitoring, and Application
Management, ensuring smooth and efficient operations.
 Managed core IT infrastructure systems, including Storage, Microsoft Windows
Servers, Anti-Virus Servers, UTM devices, Firewalls, Wi-Fi Controllers, Access Points,
MPLS, ILL, DMVPN, P2P Networks, Data Centre Operations, and Cloud solutions
(AWS/Azure).
 Oversaw Network & Desktop Support Operations, handling procurement for IT
infrastructure and services, drafting SLAs and Purchase Orders, and ensuring timely
delivery as per agreed service benchmarks.
 Formulated and managed corporate and regional IT budgets for CAPEX and OPEX.
Designed, documented, implemented, and enforced IT policies, Information Security
Policies, & SOPs to maintain the confidentiality, integrity, and availability of company
information.
 Provided administrative oversight for various IT systems and ensured the smooth
functioning of troubleshooting, technical support, and system monitoring processes.
 Managed user accounts and assets, ensuring accurate security permissions
according to organizational policies.
 Oversaw the end-to-end asset management process, maintaining detailed
inventories, asset configuration documentation, and lifecycle tracking for all IT assets.
 Coordinated vendor evaluations, recommendations, and negotiations for hardware,
firewall, telecom, and software solutions, ensuring cost-effective and optimal service
delivery.
 Established and maintained a robust ticketing system for all IT support requests,
utilizing Managed Service Providers (MSPs) as needed.
 Managed infrastructure asset management, performance monitoring, preventive
maintenance, break-fix coordination, and data centre utilities.
 Gathered business requirements, handled software license management, tracked
license usage, processed new software needs, and addressed networking issues,
including local and dealer link performance and incidents.

eam Management · Requirements Analysis · Business Analysis · Server Administration · LAN-WAN · Virtualization · Network Security · Firewalls · Information Technology · Infrastructure · Windows · Windows Server · Networking · VMware · Windows Phone · Hyper-V

Team Management · Requirements Analysis · Business Analysis · Server Administration · LAN-WAN · Virtualization · Network Security · Firewalls · Information Technology · Infrastructure · Windows · Windows Server · Networking · VMware · Windows Phone · Hyper-V

Team Management · Requirements Analysis · Server Administration · LAN-WAN · Virtualization · Network Security · Firewalls · Information Technology · Infrastructure · Windows · Servers · Windows Server · Networking · Disaster Recovery · Domain Name System (DNS).

Team Lead-IT

Team Lead-IT

Team Lead-IT

Team Lead-IT