Senior Organisation & Employee Development Manager ME
AECOM
Total years of experience :27 years, 4 Months
Partnered with the Middle East business to determine development needs aligned to business objectives.
Developed a blended learning approach to support all levels of employees from construction to technical specialists.
Created a Learning and Development Community of Practice to encourage innovative and professional training best practices, as part of the ME L&D Centre of Excellence.
Created training policy to support overall L&D strategy
Developed and maintained systems to ensure quality requirements where achieved and maintained, including methods to evaluate program effectiveness. Successfully passed external audit.
Developed ME O&ED strategy focused on leadership, continuous improvement, employee engagement and change management.
Ensured implementation and participation in AECOM Global compliance systems. Achieved increase in participation from 17% to 99%.
Consulted to the business on building a customer service culture.
Implemented a Leadership Development Program in UAE & Qatar to build leadership and management capability.
Provided coaching support to leaders and employees
Prepared AECOM Succession Planning for top 50 in ME.
Implemented Graduate Training Program within the UAE.
Designed an AECOM Academy to support the Saudization in KSA, 3 year program to skill up local workforce to AECOM standards.
Implemented AECOM Career Development Framework.
Established Learning and Development team structure for the QLD Business
Designed Growing Professional Skills (GPS) Graduate Program and implemented in QLD business. In building strong collegiate networks across the ANZ business, this Program was rolled out throughout the ANZ Geography and won a global AECOM Excellence Award 2011.
Designed and implemented the Training Plan design template adopted across ANZ
Designed and facilitated multiple training and coaching programs.
Built quality systems and processes to ensure external audit requirements where met. Passed audit every year and was highlighted as an example to the business.
Worked with the Quality team to ensure Project Delivery systems and risk management concepts were appropriately trained
Sourced and negotiated an externally hosted Learning Management System and as a lead member of the project implementation team, designed parallel support systems.
Designed a learning support framework to ensure continuity of intellectual property for employees working on major government projects. This resulted in our company retaining its listing for tenders.
Provide internal consulting service to support business deliverables.
Provide coaching and mentoring for leaders and employees on behavioural and management approaches.
Developed implementation strategies (for Queensland business) related to OED initiatives, including Performance Management and worked on the design of High Performance Coaching model.
Developed and implemented strategies for the rollout of the AECOM Engagement Survey data.
Researched & developed strategies for organisational change
Liaised with Shared Service Provider to ensure consistent delivery of service
Provided advice to director & senior management regarding organisational change & implementation strategies
Built capability by implementing coordinated strategic & tactical HR initiatives
Developed and implemented a performance management system (Achievement and Development Planning) including designing and facilitating all training sessions.
Provide strategic advice on change management and organisation development issues
Lead operational working groups through business process redesign
Develop workforce plan and transition strategies
Manage a culture of innovation continuous improvement and performance management within a project team
Analyse culture/climate survey results and facilitate workshops on culture strategy
Provide coaching advice to support managers through culture and change initiatives
Planned and implemented project activities, including resources and budgets.
Established instructional design framework for development of training products.
Recruited and managed a team of 10 specialists to research, write and develop multimedia, technical
e-learning products and support resources. Products were to capture the technical knowledge associated with functions of track maintenance.
Worked with experienced track workers (SME’s) to define each maintenance activity and translate into a learning product.
Ensured legislative requirements and QR policies where included as critical components of the training.
Updated all materials as required to align with changes in safety legislation.
Managed relationships with both internal and external stakeholders including Business line managers, Union, Registered Training Organisation, to achieve a quality product, compliant with national industry.
Exceeded targets for design and creation of e-learning technical training products across two consecutive project timelines.
Trialed products with support of SME’s, on broader track infrastructure employee group
Developed quality systems and procedures, creating a continuous improvement culture.
Identify key organisational capabilities and develop, coordinate & implement strategies to address skill and knowledge gaps
Develop workforce management strategies in relation to emerging industry practices.
Provide advice & support to staff undergoing organisational change to ensure the skill mix satisfies the needs for change and business imperatives.
Mentor, coach and support managers and staff to encourage the development of a performance led culture.
Research & implement E-learning options.
Source, co-ordinate & evaluate the activities of external consultants & resource personnel.
Facilitate learning and development sessions.
Liaise with regional heads of Commonwealth Govt. agencies to deliver their requirements for the Forum
Co-ordinate and run the Annual Govt. Business Conference
Provide consulting service and training brokerage to organizations on a needs basis.
Review, develop, co-ordinate and evaluate Women in Leadership Program.
Market all programs and events.
Create and manage the QDev budget.
Prepare reports & submissions.
Recruit and manage staff.
Project manage a values driven, customer service initiative (part of the “Progress Through People” initiative, a major change project within QR).
Implement relationship management and marketing strategies to influence key stakeholders and enable the project to expand across the various business units within the organisation.
Define for internal clients the role and contribution OD can make to specific business needs.
Marketing of OD strategies.
Facilitate the production of internal client development and training strategies that are aligned to the business plan.
Lead stakeholders in determining appropriate priorities.
Negotiate project budgets.
Research and manage specific workplace projects.
Undertake appropriate evaluation for total business in short and long term horizons and revise programs in line with evaluation and feedback.
Define, in conjunction with OD staff, specific cultural change objectives.
Negotiate with and brief external providers.
Provide needs analysis; training design and development.
Facilitation of programs.
Multiple projects were completed on time and within budget for these clients.
Implement training and development reform for P&O Ports throughout Australia.
Establish P&O as a RTO and maintain the quality process and systems to retain RTO compliance.
Represent P&O on the Industry CSB.
Research design and implement management development strategies.
Work with the executive team to develop organisational change strategies.
Provide counselling and one on one coaching to employees and managers where appropriate.
Provide a training and development consultancy service to P&O sites overseas including: Indonesia, China, Argentina, Pakistan, Sri Lanka and the Philippines.
Negotiate contracts and manage service providers.
Monitor and control training standards.
Research, write and deliver structured training programs on a needs basis.
Implement the Performance Management Program.
Recruit, develop and manage a training team.
Identify appropriate Government funding projects and prepare submissions.
Represent P&O Ports on the Maritime Industry Training Board.
Establishment of a training structure and team for the Sales and Marketing Division of Toyota Australia.(2500 employees).
Developed competency based training for the employees in Toyota to form part of the accredited Vehicle Industry Certificate. This involved extensive consultative processes with the unions, employees and management.
Facilitated training modules for the core workforce including Toyota systems, manual handling and broader safety training.
Researched, designed and facilitated a major residential conference on ‘communication’. In recognition of the success of the program pilot, I was asked to sit on the overall Toyota Australia Taskforce to review and develop communication strategies for the Corporation.
Establish Quality Circles and Suggestion Schemes within the Sales & Marketing Division across Australia
Established a multimedia learning centre to offer blended learning solutions.
Supervise and co-ordinate the training functions for a range of courses in metropolitan and country regions of NSW.
Research, write and deliver training programs across NSW.
Master In Applied Science Communication Management. Thesis and course work majoring in Adult Education
Graduate Diploma in Communication Management. Subjects included but not limited to: • Managerial Communication • Working with Adults • Training Methods • Group and Organisational Communication • Managing Training and Development