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ross cantago, senior account supervisor

ross cantago

senior account supervisor·sitel

Philippines

Bachelor's degree, bachelor of science in nursing

Work experience

Total years of experience: 14 years, 3 months

senior account supervisor

March 2012 - Present

sitel

Philippines

March 2012 - Present

supervise front line agents; deals with agents and customers; handles tasks that cannot be handled by agents; communicates with other bank representatives as needed; device strategies needed to improve performances of agents; aids in decision making and planning for management
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

university of pangasinan phinma education network

April 2011

April 2011

Bachelor's degree, bachelor of science in nursing

Philippines

GPA (percentage): 90%

GPA (percentage): 90%

consistently an Alist-student; been part of several organizations; joined competitions in and out of the school; joined exchange program from philippines to us; campus photo journalist; managed a band, dance crew and pep squad

Skills

Organizing
Expert
Organizing
Expert
Dance
Expert
Dance
Expert
Art Design
Expert
Art Design
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
counseling
Expert
counseling
Expert
Organizing
Expert
Organizing
Expert
Dance
Expert
Dance
Expert
Art Design
Expert
Art Design
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert

Hobbies

  • pubic speaking
    i have joined extemporaneous speech competitions; this helped me develop my skills to deal with people and so as to be part of an exchange program from philippines to u.s.; this also improved my skills in counseling and guidance for collegues at work; this also honed my expertise for planning