Customer Service Executive/ Patients Coordinator,
King's Collage Hospital, Dubai
Total years of experience :3 years, 10 Months
• Answer incoming calls from customers.
• Assist customers with requests for information, appointments.
• Collect copays and deductible payments.
• Maintain and update customer and referral information.
• Ensure patient forms contain all necessary billing information.
• Maintain professionalism and treat patients with respect.
• Follow facility guidelines, healthcare laws, and regulations.
Answer incoming calls and respond to customers' emails.
• Management and resolve customer complaints.
• Handling different DHA facilities inquiries.
• Assisting professionals and facilities through the website.
• Booking primary health centers and Hospital appointments.
• Registering customer's complaints.
• Professional in registering the cases (cosmo, gynesis, CRM
• Answer incoming calls and respond to
customers' emails.
• Working as a part of the Complaint Handling
team.
• Audit the process to ensure all issues are
solved.
• Handling a large number of inquiries related to
retails.
• Handling different types of customers.
• Good telephone manners and customer
handling.
• Contributes to team effort by accomplishing
related results as needed.
• Professional in registering the cases ( CRM ).
Education